Customer Service Representative
Resume:
RIDWAN ADEYINKA
ADEGOKE
Richmond Hill, Ontario L4C 2B4 437-***-****
***************@*****.***
PROFESSIONAL
SUMMARY
Dynamic customer service professional with extensive experience at MEGA PAGE CONGLOMERATE, adept at resolving conflicts and enhancing customer satisfaction. Proven ability in critical thinking and active listening, successfully managing high call volumes while coaching new hires. Committed to achieving exceptional results in fast-paced environments.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem- solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. SKILLS • Customer service • Active listening
• Critical thinking • Data entry
• Customer relations • Call center experience
WORK EXPERIENCE CUSTOMER SERVICE REPRESENTATIVE 03/2023 to CURRENT MEGA PAGE CONGLOMERATE Toronto, ON
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
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Responded to customer requests for products, services, and company information.
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Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
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CUSTOMER CARE REPRESENTATIVE 09/2023 to 02/2024
12608529 CANADA INC Toronto, ON
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
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• Managed high call volume with exceptional professionalism and efficiency.
• Responded to customer needs through competent customer service and R A
prompt problem-solving.
• Assisted call-in customers with questions and orders. Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
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RECRUITER 01/2019 to 06/2023
CANADA INSTITUTE OF MANAGEMENT AND TECHNOLOGY Toronto, ON Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
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Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
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• Coordinated schedules to arrange management interviews with applicants. Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
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RECRUITER 03/2020 to 06/2022
Cape Breton University Sydney, NS
Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
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Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
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Monitored recruitment metrics to identify areas for improvement and implemented changes accordingly.
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Analyzed recruitment metrics to identify trends and areas for improvement, adjusting strategies accordingly.
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CUSTOMER SERVICE REPRESENTATIVE 04/2018 to 02/2020 CREST HOSPITAL LAGOS NIGERIA
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
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Responded to customer requests for products, services, and company information.
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Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
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EDUCATION Master of Science Human Resources Management 03/2023 ESFAM BENIN UNIVERSITY, BENIN REPUBLIC
Bachelor of Science Biochemistry 03/2020
ESFAM BENIN UNIVERSITY, BENIN REPUBLIC
LANGUAGES English
Native or Bilingual
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