Claudia Barkett
*************@*****.*** 703-***-****
LinkedIn GitHub
Summary
Enterprise Agile Leader and Atlassian Solutions Architect with a decade of experience delivering complex IT programs across defense, energy, and media sectors. Specialized in Agile transformation, enterprise Jira architecture, and ITSM enablement within secure and regulated environments. Demonstrated success leading large-scale infrastructure and application engineering initiatives through Lean Agile and PMF. Actively maintaining A-CSM since 2015 and pursuing PMP certification to complement leadership and project delivery skills. Seeking an in-person or hybrid role to bring proven technical, coaching, and process expertise to a high-impact Scrum Master role supporting mission-critical government programs.
Core Competencies
●Agile & Lean Coaching (A-CSM, SAFe SPC, ITIL 4, A-CSPO)
●Jira Ecosystem Expert (Jira, Advanced Roadmaps, Align, Service Mgmt.)
●Enterprise Program Enablement & Stakeholder Engagement
●Government Systems Support & Compliance
●Infrastructure & DevOps CI/CD Project Leadership
●Jira Workflow & Governance Implementation
●PMP Candidate with deep experience in PMF, SAFe, and hybrid delivery
Technical Proficiencies
Tools: Jira Software (Cloud/Data Center), Jira Service Management, Confluence, Bitbucket, GitHub, Jira Align, Tempo Timesheets, X-Ray Test, Advanced Roadmaps, ServiceNow, Exalate, ScriptRunner, Power Scripts, Power BI.
Programming: HTML, CSS, JavaScript, TypeScript, Python, Groovy, React, Angular, SQL, API/JSON.
Professional Experience
NiSource – Lead IT Engineer; Agile Delivery Enablement
May 2024 – Present
●Uplifted practices into ITIL 4 framework for delivery management support.
●Trained and supported enterprise-wide teams in scaled agile development, release, and deployment management.
●Implemented full OKR and KPI roll-up reporting capability
●Configured and administered advanced Atlassian tools, including Jira, Bitbucket, and Advanced Roadmaps.
Insight Global for BAE Systems – Senior Atlassian Architect (Secret Cleared)
October 2023 – May 2024
●Supported a government defense contract (Minuteman III) aligning Agile teams with project milestones via Jira and Advanced Roadmaps.
●Designed sprint burn-up and release readiness dashboards in Power BI and ERDOS.
●Designed and implemented scalable Atlassian solutions for OKR management and reporting.
Cprime – Senior Consultant, Agile Coach & Atlassian Configuration Expert
March 2022 – October 2023
●Architected enterprise-wide Jira Align and Cloud Premium solutions for large clients (Press Ganey, Cisco, Perforce, NiSource).
●Coached IT leaders and project managers in Lean Agile methodologies, improving backlog management and release cadence.
●Designed and implemented Agile governance models for Jira-integrated cross-team delivery.
Modis – IoT Analyst and Engineer
August 2021 – March 2022
●Supported Electrify America's EV charging network expansion with advanced Atlassian configurations.
●Developed processes for IT service and customer support using Jira and Confluence.
●Project Managed large scale construction and engineering project for implementing remote EV charging station infrastructure.
CGI – Front End Developer
August 2020 – March 2021
●Developed and maintained CMS enrollment features using Angular and TypeScript.
●Collaborated with Agile teams to deliver functional, user-centered solutions.
The Washington Post – Scrum Master
December 2017 – July 2019
●Agile coach across the design and product platform portfolios.
●Drove Agile adoption, boosting team productivity and project delivery.
●Administered Atlassian tools for engineering and product team alignment.
●Recognized for strong communication and stakeholder engagement.
Education & Certifications
●M.S. Business Administration (In Progress, Expected 2027)
University of Maryland Global Campus
●B.S. Information Technology Management (2022)
University of Maryland Global Campus
●Certifications:
PMP Candidate (Expected 2025)
Security+ (CompTIA) (2024)
ITIL 4 Foundations (2022)
SAFe Program Consultant (SPC) (2022)
Atlassian Jira Cloud Administrator (ACP-120) (2022)
Certified Scrum Master (CSM, A-CSM) (2015)
Certified Product Owner (CSPO) (2017)
ISTQB-CTFL (2011)
Professional Certificate in Full Stack Web Development (2020)