Project Management Subject Matter Expert
Resume:
MARK
WOLFE
**********@*******.***
Pittsburgh, PA 15205
EDUCATION
Robert Morris University
Pittsburgh, PA
Bachelor of Science: Business Administration, Business Information Systems, Management, Mathematics
President Student Government
Treasurer Delta Gamma Phi, social fraternity
Outstanding Senior Award
Who's Who Among American University and College Students
SKILLS
Fundamental SQL Query Expertise
Intermediate Expertise MS Project, Excel
Certified Six Sigma Green Belt
Certified SAFe 4 Practitioner
Agility User (Formerly Version 1)
SharePoint User and Site Admin
ServiceNow User
Project Portfolio Management User
Salesforce User
Master Control User
Intelex User
Written communication
Relationship building
Decision-making
PROFESSIONAL SUMMARY
Experienced IT professional with a strong skill set in optimizing systems to achieve business objectives. Demonstrated ability to effectively manage projects within budget constraints, resulting in significant cost savings and organizational growth. Proficient in aligning technical solutions with strategic goals to propel success and drive positive outcomes for the organization.
WORK HISTORY
GENCO/FedEx Supply Chain - Advisor, IT Project Management
Warrendale, PA, Eight Years Experience
While managing WMS implementations, new and steady state operations, I was responsible for:
Demand management and proposal
Requirements
Budget
Statement of Work
Approvals
Resource management
Project time tracking
Project schedule
Periodic status reporting to stakeholders
Action item tracker
Risk mitigation
Budget burndown
Invoicing
Deployment
Project closure and documentation
Developed strong relationships with customers.
Navigated regulatory requirements to ensure compliance.
Enhanced team productivity by mentoring and providing instructions for project management tasks.
GENCO/FedEx Supply Chain - Advisor, IT Training
Warrendale, PA, Three Years Experience
Provide guidance for IT Training team.
Establish repetitive processes for training operations personnel.
Introduce training content development tools.
Provide interactive training content via a SharePoint site
Provide infinite loop training content in warehouses on strategically placed monitors
Work with corporate training team to offer content in the corporate learning center.
Use Manhattan FastTrack training content development tool to reach our goal of providing interactive training content.
GENCO/FedEx Supply Chain - IT Manager
Warrendale, PA, 29 Years Experience
Provided leadership and administration for several teams building custom IT solutions to address specific business needs, driving operational improvements and cost savings.
Software Support - First, second and third level support for incidents, reporting metrics like response time, incident volume, length of time an incident is open, time to resolution.
Multiple Software Development Teams - Building out proprietary WMS solutions, requirements management, solution design and delivery.
Technical Writing Team - Providing both printed and soft versions of user manual content.
Quality Assurance Testing Team - Established consistent testing documentation in alignment with 21 CFR Part 11 standards resulting in no critical issues identified during FDA audits.
IT Training Team - Document all exceptions to be deployed to production, conduct training for operations users remotely, provide training content in written form and interactively.
ACCOMPLISHMENTS
Served as project management advisor for the development of a Standard WMS product; received a performance award.
Served as project management advisor for the SAP conversion for a high visibility customer; received a performance award.
Served as support project management advisor for FedEx Supply Chain's first Standard WMS product implementation.
Served as support project management advisor for a second SAP conversion for a strategic customer.
Served as mentor to other project managers.
Authored instructions detailing aspects of the project management process.
Details about additional strategic accomplishments can be provided.
Served as project management advisor for multiple customer global projects requiring adherence to a shared project schedule for several vendors/3PLs.
COMMUNITY SERVICE & VOLUNTEER WORK
Humane Animal Rescue of Pittsburgh
Therapy Dogs International
Local multi-borough food pantry
OTHER INFORMATION
Eagle Scout
Life Member - National Eagle Scout Association (National)
Member - National Eagle Scout Association (Local Chapter)
Mentor, Eagle Scout Career Mentoring Program
.
Contact this candidate