IT management and process creation & implementation

Ryan David Finn

Franklinton, NC 919-***-**** **********@*****.***

SUMMARY

Adaptable IT professional with 7+ years of experience in network infrastructure, remote team leadership, and technical support. Skilled in configuring and troubleshooting wired and wireless networks, scripting process automation with Python, and managing full deployment lifecycles. Proven ability to lead technical teams, streamline operations, and deliver scalable networking solutions in enterprise and service provider environments.

CORE SKILLS

Network Design & Configuration (LAN/WAN/WLAN)

Wireless Technologies & Cloud Controllers

Remote Team Leadership & Project Management

Python Scripting & Automation

Active Directory & Office 365 Administration

VOIP & Legacy Telephony Systems

Troubleshooting (Remote & On-Site)

ServiceNow, Windows & macOS

PROFESSIONAL EXPERIENCE

CTDI – Remote Manager, Project Lead

Remote Sept 2021 – Present

Lead a remote team of 11 to configure and deploy custom wireless internet solutions for Charter Community Solutions.

Developed Python scripts to automate repetitive configuration tasks, improving speed and consistency across device provisioning.

Standardized and documented processes, enabling rapid onboarding and consistent execution by less-experienced staff.

Oversaw quality control and shipping logistics for high-volume hardware deployments.

Charter – Network Programmer

Remote, On-site & Field Feb 2019 – Sept 2021

Translated design documents into accurate, production-ready network configurations.

Conducted peer review and error correction for critical network deployments.

Handpicked for national security upgrade project across 200+ live networks.

Led field team for wireless implementation at Amalie Arena (Tampa Bay Lightning).

Cisco (via vendor) – Help Desk Associate / Team Lead Assistant

Remote &On-site Dec 2016 – Feb 2019

Provided Tier 1 & 2 support for LAN/WLAN/VOIP systems across 10,000+ Home Depot stores.

Created and managed ServiceNow tickets for cross-functional teams.

Trained new hires and served as liaison between vendors and NOC to resolve service delivery issues.

Recognized for bridging communication gaps between teams and improving client satisfaction.

CERTIFICATIONS

CCNA – Cisco Certified Network Associate

Cisco ID: CSC013001226 (Expired, pursuing CCNP)

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