Risk Management High School

Genena Garrison

**************@*****.*** 512-***-**** www.linkedin.com/in/genena-garrison-495810aa Accomplished and results-driven financial operations leader with over 15 years of experience in managing multi-branch teams, driving performance improvements, and ensuring regulatory compliance within the finance industry. Proven track record in overseeing significant portfolios, optimizing budgeting and forecasting processes, and fostering strategic growth through effective training, development, and account management.

Skills

Leadership Skills Performance Evaluations Training & Development Financial analysis Budgeting, and forecasting Work Experience Risk management Understanding of Regulations Product knowledge Account Management Problem Solving

Related Experience

B&F Finance Austin, Texas December 2019—March 2025 Operation Supervisor State of Texas Consumer Division

● Successfully lead a regional team that achieved a 15% increase in loan origination .

● Contributed to the overall profitability of the region quarterly/yearly.

● Establishing and enforcing sound risk management practices to minimize loan defaults.

● Ensuring that all regional lending activities comply with state and federal regulations. Excel Finance Austin, Texas April 2008— October 2019 Operation Supervisor State of Texas Consumer Division and Auto Division

● Implemented a new workflow that reduced loan approval time by 20% improving customer satisfaction.

● Lead a team of 32 associates, improving productivity by 20% through continuous coaching and performance management.

● Developing and executing strategic plans that align with organizational objectives. This includes assessing market conditions, identifying growth opportunities to maximize sales and profitability.

● Ensuring efficient and effective lending operations by implementing best practices and maintaining compliance.

Education and Training

● Bilingual Certified Finance Industry Certification Accrediting Organization Austin, Texas ● High School Diploma San Marcos High School San Marcos, Texas

● Bilingual Certified Finance Industry Certification Accrediting Organization Austin, Texas ● High School Diploma San Marcos High School San Marcos, Texas