Technical Support Project Management

RENO JORDAN

Heartland, TX 214-***-**** ******@*****.***

CompTIA & IT Professional Technical Training Graduate Professional Summary

Detail-oriented and solutions-driven IT professional with over 8 years of experience providing technical support, systems maintenance, and network troubleshooting across diverse industries. Proven ability to manage and resolve hardware, software, and networking issues efficiently in fast-paced environments. Hands-on expertise in operating systems, cybersecurity, server maintenance, and IT service management principles. Strong communicator skilled in translating technical concepts to non-technical users and collaborating with cross-functional teams. Currently advancing knowledge through certifications including CompTIA A+, Network+, Security+, and ITIL 4 Foundation to enhance technical competencies and project management skills.

Technical Skills

- ITIL 4 Foundations – ITSM, Incident & Change Management

- CompTIA A+ – OS Installations, Troubleshooting, Hardware

- CompTIA Network+ – TCP/IP, LAN/WAN, VPN, Security

- CompTIA Security+ – Threat Detection, PKI, Hardening Systems

- Interpersonal – Support, Communication, Time Management Certifications

- ITIL 4 Foundation (In Progress)

- CompTIA A+ (In Progress)

- CompTIA Network+ (In Progress)

- CompTIA Security+ (In Progress)

- PMP Certification (In Progress)

Technical Training

- ACI Learning – Project Management and Exam Prep (May 2023)

- ITIL 4 Foundations (May 2023)

- CCI Computer Network Administration Program-CompTIA A+, Security+, Network+

(May 2016)

Professional Experience

Ocean Beauty Seafoods – Remote

Systems Specialist Dec 2023 – Nov 2024

-Diagnose and resolve software and hardware related incidents across a range of software applications.

-Maintain good verbal communication skills; communicate effectively with technical and -non-technical colleagues at all levels in the organization

-Install and configure new IT equipment.

-Perform software and hardware upgrades.

-Support printers, copiers, and scanners

-Maintain working components through repair and replacement. BluePrint Home Loans – Long Beach, CA

IT Technician/Support Feb 2018 – Sep 2022

-Keep systems up-to-date through operating systemsupgrades

-Monitor networking equipment and servers

-Assist with the design, implementation, and ongoingsupport of new software and features

-Oversee troubleshooting for system errors

- Provide help desk support for network issues to employees

- Provide technical support either by phone, remote access or site visits as needed

-Respond to IT issues; hardware maintenance, software, networking, etc Supreme Lending – Dallas, TX

HelpDesk Support Technician Mar 2015 – Jan 2018

-Install, test, and monitor servers, firewalls, andnew software

-Perform data backups

-Install and update network system improvements as needed

-Assist with Servers, LAN/WAN technologies, computer repair/troubleshooting software, networks, virus protection, Wi-Fi technology, and more

-Set up user accounts on Linux and windows servers.

-Provide technical support either by phone, remote access or site visits as needed

-Provide help desk support for network issues

Jetpay – Carrollton, TX

Customer Services Representative Aug 2012 – Sept2013

- Assisted merchants with downloading software for their credit card terminals

- Assisted merchants with troubleshooting, as well as supporting the following terminals: Lipman Nurit, VeriFone, Tranz 330,460,420 and Omni 3200 series and Talento

- Handled escalated issues regarding merchant statement fees, rates and technical inquiries

-Oversee troubleshooting for system errors

-Modify configurations, utilities, software, etc.

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