Support Specialist Change Management

Jonathan Aure

Elizabeth, NJ *****

********.****@*****.*** 908-***-****

Programmer / Analyst

Resolve issues and deliver projects on-time, provide customers

communication, trust and respect, exceed expectations

Dedicated IT Professional who collaborates with teams and peers delivering projects on time and within budget. Leverage both mainframe and client server technology fully assessing customer needs. Proven expertise managing processes, business methodologies, SDLC, and leader. Customer-focused and adaptable to variety of work environments. Team player, responsive, service focused, approachable, and builds relationships.

−Design and Development

−Software Testing

−System Analysis

−Change Management

−Release Management

−Incident Management

Technical Skills

Operating Systems

Z/OS, Windows, UNIX

Programming Languages

OS/MVS JCL and Utilities, Cobol, PL/1, REXX, CLIST, CICS Command Level, DB2 and SQL, JCLPLUS SEL, HTML, vbscript, JavaScript, ASP, MS SQL

Tools

JCLPLUS/DbrPlus/XrefDbr, PRO/JCL, ChangeMan, Infoman, ServiceNow, TSO/ISPF, VSAM KSDS, FileAid, Attachmate Extra, IIS, Citrix Remote Access, Widows Terminal Server, WebEx, ExcelWriter, Cute FTP, MS Office, Tivoli Workload Scheduler (TWS), ITSM Remedy, PDX

Professional Experience

Mindlance, New York, NY 2023 to Present

Mainframe Level Two Operator/Technician

Mainframe Level Two Operator/Technician providing batch support for the end client Morgan Stanley.

●Monitored and reported batch processing errors from the OPC (Mainframe Tivoli Workload Scheduler) Abend Queue.

●Scheduled and executed ServiceNow Work Order request and Incident tickets.

●Monitored and actioned events using Netmaster.

POMEROY TECHNOLOGIES, LLC, Newark, NJ 2018 to 2023

OSM System Support Specialist

Mainframe Tech Support providing batch support for the end client Broadridge Financial Services.

●Accessed, corrected, coordinated and adjusted batch processing errors from the OPC (Mainframe Tivoli Workload Scheduler) Abend Queue.

●Scheduled and executed ITSM Work Order request.

●Provided Disaster Recovery testing.

●Performed mock testing, prior to production rollout, during non-production cycles.

●Worked with Storage team to correct space abend issues.

●Performed PDX promote and demotes.

●Developed Repeat Abend documentation.

AMAZON, Cranbury, NJ 2017 to 2018

Fulfillment Center Associate

Fulfilling customer’s orders with focus on the customer experience, quality, safety and productivity.

PIT (Power Industrial Truck) certified.

CITIBANK, Rutherford, NJ 1999 to 2016

Senior Infrastructure Technical Analyst

JCL Analyst for developers, programmer with team developing, supporting, and maintaining in-house processes, and Web developer maintaining intranet departmental applications.

●Manually prepared, submitted, and verified PRO/JCL tool validation scan results, from batch executed JCL, for changes introduced by developers within ChangeMan packages attached to Infoman, adhered to set North America region standards with no syntax errors, preventing and minimizing production job failures.

● Programmed, tested, and implemented translation programs utilizing PRO/JCL tool, that automatically converts statements and keywords when ChangeMan package is promoted to testing environment, allowing developers to continue and further test changes prior to production installation.

●Participated, automating and maintaining JCLPLUS tool validation batch scan within Changeman, giving developers more ownership and responsibility to changes introduced to production environment, providing level 2 supports.

●Designed, developed, tested, and published canned JCL developers can use to replace deleted Infoman Dataset Rename (DSRNAME) Activity, when parts of tool transitioned to ServiceNow, allowing transparent continuity.

●Maintained in-house applications, Automated Generation Dataset Group (GDG) Process, automatically invoked within Infoman NON/VSAM Activity, developed in COBOL, REXX, and JCL, building GDG Bases overnight for developers creating production datasets in advance.

●Provided on-call support during off hours, supporting in-house applications, production batch job failures, resolving incident issues.

●Oversaw Global Change Calendar, developing automated routine extracting data from mainframe, transmitting to Windows server, executing batch script loading data onto MS SQL database by creating Excel report using ExcelWriter, permitting Change Analyst forecasting future production changes.

●Programmed, designed, tested, and implemented Windows intranet web-based application called Helpdesk (coded using HTML, vbscript, JavaScript, ASP and MS SQL database), allowing developers to report issues with on-call documenting, classifying, and fixing issues.

Additional Related Experience

U.S. BUREAU OF LABOR STATISTICS, Washington, DC

Experienced Mainframe Application Programmer adhering to full SDLC process in completing Data Entry Validation (DAV) system on-time, utilizing PL/1, CICS Command Level, and DB2 programming languages.

Education / Qualifications

Bachelor of Science (BS), Computer Science / Mathematics,

New Jersey City University, Jersey City, NJ

Six Sigma Qualified

ITIL Certified

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