Call Center Entry Level

CHASSITY JOHNSON

** ******* ** *** * Hartford, CT 06106 · 959-***-****

*********@*****.***

Secure an entry level position where I can learn new skills and work towards upward movement

EXPERIENCE

OCTOBER 2022- PRESENT

PATIENT RESOURCE ASSOCIATE (CALL CENTER)/ MEDICAL RECEPTIONIST

CT CHILDREN’S MEDICAL CENTER FULL-TIME 40 HOURS, HARTFORD, CT

Answer internal and external calls to the Call Center while following department protocol. Greet and direct callers using the proper scripting. Greet internal staff and external visitors. Accept and triage routine telephone calls and transfer as needed. Communicate effectively and speak with courtesy to visitors. Respond with a positive attitude to the customer's request. Effectively and efficiently activate emergencies using pagers, established policies and procedures. Performs a variety of routine assignments utilizing PCs to draft, edit, revise and print routine correspondence, documents, reports and other materials. Enters data and maintains established files, spreadsheets or routine databases following clearly established procedures. Prepares and transmits facsimiles. Special projects as assigned.

APRIL 2019- 2023

MAIL HANDLER

UNITED STATES POSTAL SERVICE FULL-TIME 40 HOURS, HARTFORD, CT

Responsible for loading containers, moving equipment, operating forklifts and tracking mailroom supplies. Also responsible for weighing packages and sorting mail by category, location or

department.

MARCH 2018- APRIL 2019

CUSTOMER SERVICE REPRESENTATIVE

TRIWEST HEALTHCARE ALLIANCE FULL-TIME 40 HOURS, REMOTE

Assisted with incoming calls from veterans inquiring about appointments, billing questions, and various other issues. Provided guidance to veterans regarding accounts and healthcare coverage questions. Assisted as liaison between veterans and Dept of Veteran Affairs. Worked with physicians’ office to verify veterans’ appointments and billing discrepancies. Responded to email inquiries from veterans and community care department. Verified consults with veterans as needed.

MAY 2017 – FEBRUARY 2018

RECEPTIONIST

SMITH COURIER EXPRESS FULL-TIME 32 HOURS, WINDSOR, CT

Assisted clients over the phone in a professional manner. Assisted with setting up meetings between new clients and supervisor. Arranged courier deliveries and routes. Kept the reception area tidy. Answered and forwarded calls as needed. Screened phone calls as needed. Sorted mail. Assisted with ordering supplies for office.

EDUCATION

August 2008- June 2012

Diploma, Bloomfield, CT, Bloomfield High School

REFERENCES AVAILABLE UPON REQUEST

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