Case Manager Customer Service
Resume:
Shenika Mckibbins
Atlanta, GA *****
************@*****.***
Professional Summary
Authorized to work in the US for any employer
Willing to relocate to: Atlanta, GA
Work Experience
Case Manager
GATEWAY CENTER-Atlanta, GA
January 2022 to Present
Started as Gsa in January 2021 got promoted to RRH Case Manger in Oct 2023 Licensed Insurance Agent
Fred Loya Insurance-Atlanta, GA
March 2022 to December 2023
Write auto insurance policies
Front Desk Receptionist
Happy Paws Inn-Atlanta, GA
August 2020 to December 2022
Check in check out dogs receive payment schedule boards and grooms make invoices answer calls etc GSA
GATEWAY CENTER-Atlanta, GA
January 2021 to October 2022
Liaison between client and case manager
Receptionist
Happy Paws Inn-Atlanta, GA
January 2021 to June 2022
Check in and out make boarding reservations answering call grooming reservations etc Security Officer
Securitas-Atlanta-GA
February 2018 to October 2021
Full time Security Offerer responsible for securing and maintaining Data center Pallet Picker
Walmart E-Commerce Distribution Center-Atlanta, GA July 2019 to December 2020
Hosekeeping Supervisor
TWELVE Hotels & Residences-Atlanta, GA
April 2017 to December 2020
Manage housekeeping department responsible for creating boards ordering linen and supply revise schedule work with maintenance on work orders train onboarding etc. Cashier/Customer Service
Dog a roo-Atlanta-GA
January 2016 to April 2018
Provide excellent customer service to guest on daily basis. Personal Care Attendant
Parc Communities-Atlanta, GA
January 2017 to January 2018
Assist with daily routine such as grooming meal prep light duty laundry errands with patients Housekeeper
Embassy Suites atlanta-Atlanta, GA
January 2015 to January 2018
Cleaning up to 25 room changing all linen and terry wiping dusting vacuuming and disinfecting all room replenishing all station coffee amenities etc
Housekeeper
HSS-Atlanta-GA
January 2015 to December 2017
Customer Service Representative
Family Dollar-Atlanta, GA
January 2015 to December 2017
Cashier answer phone stock etc
Security Officer
Securitas Security Services USA, Inc-Atlanta-GA
June 2014 to March 2017
Driver
Nancy's Pizzeria-Atlanta, GA
January 2014 to December 2016
Delivered fresh hot pizza pasta salads
Assistant Chef
Black Bucks-Atlanta, GA
January 2014 to December 2015
Infant Teacher Assistant
fresh start academy-Atlanta, GA
October 2005 to December 2012
started as chaperone assisting bus routes while i recieved training and certifaction needed to work in the classrom. premoted to infant teacher assistant then became Lead infant teacher for infants to 2 yrs. Education
Dipolma
Btw high school
Skills
• RF Scanner
• Communication skills
• Order Picking
• Housekeeping Management
• Warehouse Experience
• Forklift
• Dog training
• Houskeeping
• Hospital
• Housekeeping Supervisor (2 years)
• Microsoft Word
• Organizational skills
• Front Desk
• Hospitality Experience
• Meal Preparation
• HIV/AIDS care
• Logistics
• Key Holder
• Supervising Experience
• E-Commerce
• Pet grooming
• Time management
• Shipping & Receiving
• Pallet Jack
• Excel
• Order Picker
• Animal restraint
• Janitorial
• Microsoft Access
• Cleaning Experience
• Forklift
• Laundry
Certifications and Licenses
LPC
Social Work License
Certified Case Manager
Licensed Clinical Social Worker
Forklift Certification
Clinical Social Worker
First Aid Certification
Contact this candidate