Call Center Human Resource

CELL: 083-****-*** EMAIL: *********.*@*****.***

Personal information

ID NUMBER : 861**********

FULL NAMES : NHLANHLA LEON

NATIONALITY : SOUTH AFRICAN

OTHER LANGUAGES : XITSONGA, ENGLISH, TSHIVENDA, SITSWANA, ZULU, SIPEDI

DRIVES LICENCES : CODE (10) C1

RESIDATIAL AREA : Elim hospital waterval location 1744a

SECONDARY QUALIFICATIONS

NAME OF INSTITUTION : 2007 THASULULO LEARNING CENT (VENDA)

GRADE PASSED : GRADE 12

TERTIARY QUALIFICATIONS

NAME OF INSTITUTION : 2011-2012 TSHWANE NORTH COLLEGE

HUMAN RESOURCE MANAGEMENT (N) courses

CURRENTLY STUDIES

LONG DISTANCE SHORT COURS : SUPPY CHAIN MANAGEMENT (ONE YEAR PERIOD) ON GOING

NAME OF INTITUTION AQ ACCADEMY

POSTGRADUAT

END USER COMPUTER

NAME OF INSTITUTION : 2006 ARISE BUSINESS COLLEGE

CERTIFICATE IN OFFICE COMPUTING

SUBJECT PASSED : MS OFFICE 97/2010

MS WORD

MS EXCELL

POWERPOINT /EMAIL

YEAR : 01-08-2006 plus college upgrade 2010

CAREER OUTLINE

Worked at: MEDIPOST courier PHARMACY GAZINE 2018/ 02 -2020/ 12

GEMS MEDICAL.

JOB TITLE: INBOUND CONTACT AGENT / PATIENT COMMUNICATER

Inbound and outbound calls handled, professionally within SLAs and company SOPs

1.Customer satisfaction as measured by customer satisfaction surveys an QA processes

2.Minimal customer complaints

3.Requested resolved queries / almost 95% achievement

4.100% SLA service level agreement and SOP standard operating procedure compliance

5..

6.Confirmation and update of customer contact information done at every contact

7.Professional treatment of client in accordance with company standards

8.Productive and availability standard met / logged in 8 hours per day between 8h 00 an 17h000 / Tuesday and Thursday Training attendance 7h30 an 8h00

FLEMIX & ASSOCIATES INCORPORATED ATTORNEYS LYNNWOOD

2016/01-20117/12

Debtor’s collection call centre agent

Deal with up to thousand courses on negotiation for debtors to re-pay back money owed to the company

1.Organize case which are ready for blacklisting/ and listing dating.

2.Ensure the availability of the correct document to be ready for day to day work.

3.Worked on the target of fifty thousand rand on rend value per month

4.Booked debit orders, settlement of accounts on (ptp) for client who never want to face legal action taken against them

5. Ensure payments to creditors are made timeously.

6.Collect returns and postage.

7.Capture and allocate payments.

8.Analyse expense.

9.Reconcile Debtors accounts monthly.

10.Send out statements, Invoices and credit notes.

WAXBILL CAPITAL CENTURION WITCH HAZEL AVENUE

2013 /01 -2015 /12

Debtor’s collection call centre agent

11.Organize case which are ready for blacklisting/ and listing dating

12.Ensure the availability of the correct document to be ready for day to day work.

13.Booked debit orders, settlement of accounts on (ptp) for client who never want to face legal action taken against them

14. Ensure payments to creditors are made in time.

15.Capture and allocate payment

16.Reconcile Debtors accounts monthly;

17.Send out statements, Invoices and credit notes

18.Process credit notes for goods returned.

CURRENTLY VOLUNTIARING SHOP ASSITANCE & MASSAGER FUNITURE DELIVERY DRIVE since 2022 /01

: Furniture Shop assistance & maintenance office management in office supply at Fun 4 you Elim hospital shopping complex

ATTRIBUTES AND SKILLS

Verbal and writing /listening communication skills, conflict resolution, process orientation.

Time management, financial skilled.

presentation skills, statistical management

Negotiation skills, business writing skills.

Ability to travel to different places independently or in a team and representing the company at a highest level if need be.

Data capturing skills, interpersonal and relationship team building.

full skilled in computer operations.

ability to work long hours .independently .work under pressure work at home Remotely

i can be able to work on visual platform, arrange meeting, do bookings work on social media if required to do so.

I can work remotely long hours with or without supervision.

RLATIVE REFERNCE

MISS JOHANNA MDLULI:

TEAM LEARDER/ WAXBILL CAPITAL CENTURION

CONTACT : 081-***-****

MRS LINDA MASHELE :

LINE MANAGER /MEDIPOST PHARMACY GEZINA

CONTACT : 078-***-****

MISS JULIA LEBURU :

FLEMX incK attorneys LANYWOOD GLEN

CONTACTS : 078-***-****

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