Customer Service Administrative Support

CURRICULUM VITAE OF

CHIWOMBA NICOLE

Location: Harare, Zimbabwe

Phone: +263-***-***-***

Email: ****************@*****.***

PROFILE

A friendly, professional, and highly organized individual with strong communication and interpersonal skills, offering proven experience in front-facing roles. Adept at managing reception duties, coordinating office communications, and providing excellent customer service in fast-paced environments. Possesses a solid foundation in administrative support and office software, with a calm and composed approach under pressure.

SKILLS

Excellent verbal and written communication

Strong customer service and interpersonal skills

Attention to detail and accuracy

Team collaboration and ability to work independently

Strong critical thinking and problem-solving skills with a keen eye for detail and accuracy.

Advanced skills in MS Excel, Word, PowerPoint, and Outlook WORK HISTORY

Administrator

Revival Technologies, Zimbabwe

January 2024 to April 2025

Successfully coordinated appointment scheduling and meeting logistics across multiple departments.

Supported the preparation of proposals, funding requests, and presentations, aiding in securing financial support.

Acted as the first point of contact for clients and visitors and handling.

Oversaw front office supply management and maintenance requests, ensuring uninterrupted office operations.

Scheduled and facilitated meetings, site visits, and stakeholder engagement.

Implemented improved document tracking and record-keeping systems, enhancing operational efficiency and data accessibility. Technology-enhanced learning assistant

University of Fort Hare, South Africa

March 2022 to November 2023

Provided comprehensive support to students navigating e-learning platforms, ensuring seamless integration into digital environments.

Analyzed user feedback to improve virtual learning tools and systems.

Produced detailed reports and documentation to support academic initiatives. Economics student tutor

University of Fort Hare, South Africa

March 2021 to November 2021

Mentored over 20 students, focusing on economics concepts and exam preparation through virtual platforms.

Utilized Microsoft Teams for effective online collaboration and communication. ACADEMIC QUALIFICATIONS

Bachelor of Science Honours Degree in Agricultural Economics (Cum Laude) University of Fort Hare, South Africa (April 2022) World Bank Certificate in Data for Better Lives

November 2021

Three Advanced Level Passes (Chemhondoro High)

November 2016

Eight Ordinary Level Passes, including Mathematics and English Language

(Chemhondoro High).

November 2014

Awards and recognitions

2nd Best contributed paper at the 7th African Conference of Agricultural Economists

& 60th Annual AEASA Conference, 18 – 21 SEPTEMBER 2023, DURBAN, SOUTH AFRICA.

Conferences and Presentations

7th African Conference of Agricultural Economists & 60th Annual AEASA Conference, 18 – 21 SEPTEMBER 2023, DURBAN, SOUTH AFRICA. International Conference on Agricultural Science and Economics (ICASAE-24), 8-9th July 2024, Las Vegas, USA

REFERENCES

Tafadzwa Dhliwayo, Revival Technologies, Email: tafadzwa.dhliwayo@revival- technologies.com

Mr. N Mvunge, University of Fort Hare, Email: *******@***.**.**

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