Access Management System Engineer

DHANALAKSHMI S

Phone: +91-789******* Mysuru, India

Emailid:*****************@*****.***

OBJECTIVE

Experienced Jira Administrator with 2.5 years of expertise in configuring, managing, and maintaining Atlassian tools including Jira and Confluence. Proven ability in user access management, workflow customization, plugin integration, and cross- platform integrations (Service Now & Salesforce). Adept at automation using advanced JQL and Power SIL scripting to improve operational efficiency.

SKILLS

Tools & Platforms: Jira, Confluence, Linux.

Scripting & Automation: Power SIL, JQL.

Administration: User/Group Management, AD Sync, Role-Based Access Control.

Integrations: Jira–Service Now (REST API), Jira–Salesforce (Third-party Plugins).

Plugins Handled: Timesheets, Jira Misc Workflow Extensions, JSU Automation Suite for Jira Workflows, Rich Filters for Jira Dashboards, Power Scripts, EazyBI, Draw.io, Attachment boxes.

Agile Tools: Scrum & Kanban Board Management.

EXPERIENCE

Project: Senior System Engineer Aug 2022-Feb 2025

Company: Infosys Mysuru, India

Client: Liberty Global

Configured and maintained Jira schemes including issue types, workflows, screens, fields, priorities, permissions, and notifications.

Managed daily administrative tasks such as user provisioning, project creation, access requests, and support ticket resolution.

Integrated Active Directory for user synchronization and managed groups and role-based access.

Automated tasks using advanced JQL queries, filters, gadgets, and created dashboards for better visibility.

Installed and managed a variety of Jira & Confluence plugins to enhance project capabilities.

Built custom workflows using validators, conditions, post-functions, and created custom fields and screens.

Created notification schemes, assigned project roles, and handled space administration in Confluence.

Developed and maintained REST API integrations with Service Now and used Power SIL scripts for automation.

Enabled Jira–Salesforce integration via third-party connectors to improve ticket traceability.

Imported bulk data into Jira using CSV files, created new user groups, and maintained permission schemes.

Created and managed Scrum/Kanban boards, and assisted users in sprint management.

Handled version upgrades, backups, and resolved user-level technical issues. EDUCATION

Bachelor of Engineering (ECE): Maharaja Institute of Technology Mysuru 2018 – 2022 CERTIFICATE

• Microsoft Certified: Azure fundamentals (14th July 2024). PERSONAL INFORMATION

I hereby declare that all the information provided above is true to the best of my knowledge and belief. Dhanalakshmi

Mysuru

Date of Birth 25-09-2000

Nationality Indian

Marital Status Single

Languages Known English, Kannada, Hindi, Tamil

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