Front Office Customer Service

RESUME

FOR

TATENDA LINNET JENA

RECEPTIONIST

Personal Details

Address: Number 446 Off Scott Road, Hatfield, Harare Telephone: 077*-***-***

Email: ************@*****.***

Marital status: Single

Age: 30 years

Professional Summary

Detail-oriented and highly organized administrative professional with over three years of experience providing secretarial and administrative support. Recently completed a Diploma in Secretarial Studies with Speciss College, with expertise in office management, diary coordination, minute writing and public relations. Proficient in MS Office Suite and skilled in multitasking, handling high pressure situations and delivering exceptional customer service. Objective

Seeking a challenging and rewarding role as a Receptionist, where I can apply my administrative expertise, organizational skills, and strong attention to detail to support operations and enhance productivity within your organization.

Key Skills

Secretarial Etiquette & Office Management

Minute Writing and dictation

Excellent Customer Service

Advanced Computer Skills

Communication and Interpersonal Skills

Attention to detail and Accuracy

Time management and Multitasking

Professionalism and Grooming

Ability to work under pressure

Professional Experience

Front Office Administrator – National Employment Council (NEC) Agriculture July 2021 – Present

Served as the primary contact between the PA to CEO and internal and external clients

Manage correspondence, screen and direct phone calls efficiently

Prepare accurate reports, presentations and meeting minutes

Maintain an organized filling system for effective document retrieval

Oversee office supplies procurement and ensure timely replenishment

Manage customer feedback records to support continuous improvements

Monitoring front desk

Welcoming and receiving clients

Executive Assistant – Zimbabwe Institute of Diplomacy June 2020 – July 2021

Managed CEO’s diary, scheduled appointments and coordinated meetings

Accompanied CEO to meetings and compiled detailed minutes

Produced monthly performance reports for executive review

Handled correspondence, including emails, letters and official documents

Oversaw filling and document management

Coordinated high-level meetings with dignitaries and key stakeholders

Performed additional duties as assigned

Education and Certifications

Executive Secretarial Diploma, Speciss College, Jan – June 2025, Awaiting results. Executive Secretarial Certificate, Speciss College, Jul – Dec 2022 Executive Certificate in Diplomacy, Protocol, Etiquette and Professional Branding, Zimbabwe Institute of Diplomacy

Bachelor of Honours Degree in Peace and Governance, Bindura University, July 2018 Advanced Levels, Chemhanza Mission, Nov 2013

Ordinary Levels, Waddilove High School, Nov 2011

Computer Skills

Microsoft Office Suite: Word, Excel, Powerpoint, Outlook, Calendar

Typing and Document processing

Data Entry and Report Compilation

Refrences

Available upon request

Contact this candidate