User Experience Problem Solving

KAYLYNLEHMAN

**** * ****** **, ******** City, Oklahoma 73159 • 405-***-**** • ***************@*****.***

Objective

To contribute my skills to a positive and efficient working team and to be an active employee who

contributes to the mission, vision, and values of the company, and to interact on a professional level with

other employees. To give excellent performance and to translate my experience, knowledge, skills and

abilities into value for the organization.

Experience

APRIL 2021 – JULY 2024

COSTCO LOGISTICS / COSTCO WHOLESALE, 14501 QUAIL SPRINGS PKWY, OKLAHOMA CITY, OK, 73134.

● MONITORING THE DAY-TO-DAY ACTIVITY ON THE SITE AND IMPROVING USER EXPERIENCE.

● ASSISTING MEMBERS WITH NAVIGATING THE WEBSITE, PROVIDING PRODUCT INFORMATION, AS WELL AS HELPING

WITH PASSWORD RESET AND DELETING CART ISSUES.

● ANSWERS A HIGH VOLUME OF INCOMING MEMBER PHONE CALLS AND CHATS AS NEEDED.

● DETERMINES MEMBER NEEDS AND PROVIDES APPROPRIATE SOLUTIONS, INCLUDING ANSWERING GENERAL

COSTCO.COM/PRODUCT QUESTIONS AND RESEARCHING COMPLEX SITUATIONS REGARDING ONLINE ORDERS,

TRACKING, AND DELIVERIES.

● COMMUNICATES INFORMATION IN WAYS THAT CAN BE EASILY UNDERSTOOD.

● COMMUNICATES AND BUILDS RAPPORT BETWEEN COSTCO.COM MEMBERS, VENDORS, AND COLLEAGUES..

● USES MULTIPLE COMPUTER PROGRAMS SIMULTANEOUSLY ON MULTIPLE SCREENS WHILE ON THE PHONE OR

RESPONDING TO CHATS.

● USES PROBLEM SOLVING AND CRITICAL THINKING SKILLS TO RESOLVE ORDER/PRODUCT/DELIVERY ISSUES.

● RESPONDS TO MEMBER CONCERNS USING PROBLEM SOLVING SKILLS, TACT, AND DISCRETION.

● COMPLETING THE VERIFICATION PROCESS ON EVERY INTERACTION HANDLED.

● MAINTAINING MY METRICS AND EXCEEDING IN QM SCORES.

● USES PROBLEM SOLVING SKILLS TO ANSWER QUESTIONS AND DETERMINE IF THE RIGHT QUESTIONS ARE BEING

ASKED.

● ASSISTS IN OTHER AREAS OF THE MEMBER SERVICE CENTER AS NEEDED.

DECEMBER 2019 - APRIL 2021

ASSISTANT LEASING MANAGER / LYNCO PROPERTY INC., 20 SOUTH BRYANT AVENUE, EDMOND, OK, 73034

● MARKET AND SHOW PROPERTY TO RECRUIT PROSPECTS FOR TENANCY

● COLLECT DEPOSITS AND NEW TENANT MOVE-IN PAYMENTS

● SCREEN AND VERIFY APPLICANTS FOR BACKGROUND CHECKS, EMPLOYMENT, AND LEASE HISTORY

● SCHEDULE MAINTENANCE REPAIRS WITH CONTRACTORS AND VENDORS

● COORDINATE AND SCHEDULE NEW TENANT MOVE-INS

● OVERSEEING PROPERTY MAINTENANCE AND REPAIRS, OBTAINING BIDS FROM VENDORS, EVALUATING VENDOR

WORK, MANAGING BUDGETS AND SCHEDULING.

MAY 2015 – DECEMBER 2019

LEASING AGENT / TRINITY PROPERTY CONSULTANTS, 14140 BROADWAY EXT., EDMOND, OK, 73013.

● PROVIDING SUPERIOR CUSTOMER SERVICE.

● ASSIST IN COMPLETE MARKET SURVEYS.

● SHOW, LEASE AND MOVE IN PROSPECTIVE COMMUNITY MEMBERS.

● UPDATE UNIT AVAILABILITY DAILY.

● PROCESS RENTAL APPLICATIONS.

● PROCESS MAINTENANCE REQUEST.

● RECEIVE COLLECTIONS IN ACCORDANCE WITH TRINITY’S STANDARDS.

● MAINTAIN ALL COMMUNITY MEMBERS FILES, ENSURING COMPLETENESS AND ACCURACY OF ALL FILE

DOCUMENTATION.

● MAINTAIN A CALENDAR OF SCHEDULED MOVE-INS, ENSURING ALL MOVE-IN APPOINTMENTS ARE COMPLETED, ALL

APARTMENTS ARE INSPECTED TO ENSURE ALL APARTMENTS ARE MOVE-IN READY TO TRINITY’S STANDARDS.

● DEMONSTRATE ABILITY TO RESOLVE RESIDENT COMPLAINTS AND DIRECT PERTINENT ISSUES AND MATTERS TO THE

COMMUNITY MANAGER

● CONDUCT COMMUNITY MEMBER’S MOVE-OUT UNIT WALKS.

● ADDITIONAL TASKS OR DUTIES ASSIGNED BY THE COMMUNITY MANAGER.

Skills

Multi-tasking. Goal Driven. Communication. 10+ hours of Fair Housing/Sexual Harassment

Classes Completed. Detail Oriented. Technical Skills. Interpersonal Skills. Initiative and problem-solving abilities.

Education

MAY 2015 – COMPLETED

HIGH SCHOOL DIPLOMA / EDMOND NORTH, 215 W. DANFORTH RD, EDMOND, OK, 73003.

References Upon Request

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