Customer Service Project Management

MELISSA CRAWFORD

*************@*****.*** 912-***-****

PERSONAL STATEMENT

Results-oriented strategist with over fifteen years of leadership experience in the customer service and banking industry. Proven successes in Compliance, FDIC and Internal Audits, Operations, Project Management, and Change Management. Recognized as a highly personable, collaborative leader of a multi-disciplined, high-performing team providing expertise in bookkeeping, reconciliation, and customer service. Demonstrated record in designing and executing value-add processes, procedures, and programs ensuring governance and risk mitigation. SKILLS

Business Planning

Project Management

Change Management

Audit

Compliance

Governance

Financial Operations

Talent Development

Storytelling

PROFESSIONAL EXPERIENCE

Vice President, Operations & Compliance Officer

First Bank Of Coastal Georgia 2023 to Present

• Manage division supporting operations, and central processing

• Serve as a Business Advisor and liaison, maintaining strong relationships between internal and external stakeholders

• Implement financial discipline and veracity across two bank branches to ensure adherence to compliance, and government banking regulations

• Conduct monthly close and develop financial reports

• Oversee daily reviews and ensure reconciliations of general ledgers and accruals

• Prepare presentations for Board of Directors

• Provide compliance support, advice and guidance to President, Branch Managers, and banking staff

• Deliver training of platforms and tools used by organization

• Review tools and provide guidance to IT team on ways to simplify platform tools and metrics capabilities

• Maintain knowledge of industry practices and regulators' focus

• Ensure compliance and governance policies are adhered to Additional Roles:

Assistant Vice President, Operations and Compliance 2019-2022 Head Bank Teller & Audit Support 2014-2019

Assistant Bank Head Teller & Bank Teller 2009-2014 Cash Management Lead 1996-2009

Marketing & Sales Supervisor 1994-2009

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