Customer Service Retail Merchandiser
Resume:
Amber Haase
Operations Manager
Roseville, CA
*************@*****.***
I have over 20 years of customer service experience in in several different settings. Always providing customers with frst class service to ensure they have the best experience possible and leave them feeling confdent with their purchase or decision that they made during our time together whether it be in person, telephone or online chat. Work Experience
Operations Manager- Citrus Heights, CA
Michaels
11/23-Present
• Over seeing the day to day operations of the store to see that is runs smoothly.
• Working with fright manager to ensure team is working safely and efficiently to get product stocked.
• Keeping inventory counts accurate to ensure our online orders can be filled without causing any delays.
• Handling escalated customer service inquiries.
• Scheduling
Server/supvisor
Perko's Cafe - Antelope, CA
September 2011 to November 2016
• Key holder.
• Assisted in recruiting, training, and scheduling staff members.
• Maintained accurate records of sales transactions and other financial information.
• Trained new employees to perform duties.
• Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
• Inspected dining and serving areas for cleanliness and proper setup.
• Assisted staff by serving food and beverages or bussing tables. Flight Attendant/CSR
Aerodynamics inc - Mather, CA
May 2001 to November 2008
• Booking, cancel and reschedule flights, rental cars and hotels.
• Communicated regularly with ground personnel.
• Demonstrated safety equipment and procedures to meet FAA guidelines.
• Instructed passengers on safety and emergency procedures and answered questions related to flight.
• Participated in pre-flight briefings to discuss flight details, and weather.
• Followed safety, passenger and supply pre and post flight.
• Answered inbound calls, chats and emails to facilitate customer service.
• Made outbound calls to obtain account information.
• Mentored new employees on procedures and policies to maximize team performance.
• Collected deposits or payments and arranged for billing. Sales /Administrative Assistant
Gottschalks - Sacramento, CA
October 2000 to February 2008
• Key holder.
• Organized and prepared documents for customers, such as order confirmations and invoices.
• Provided administrative support to sales team members, including scheduling meetings and maintaining records.
• Responded to customer inquiries regarding product availability, pricing, delivery dates, returns.
• Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
• Assisted with onboarding.
• Conducted evaluations.
• Maintained corporate responsibility by staying up-to-date with laws affecting human resource training programs.
• Managed and trained a team of sales associates to meet or exceed sales goals. Education
General
San Juan High School - Citrus Heights, CA
June 1997
Skills
• Customer service
• Sales
• Management
• Merchandising
• Admin support
• Planograms
• Live Chat
• Calendar Management
• Pricing
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