Customer Service Food

Christina

Cespedes

***** ** *** **

Miami, Fl **032

786-***-****

************@*****.***

Dedicated and motivated student with a proven track record of effective management in the food service industry. Seeking to leverage strong organizational and customer service skills to excel in the hospitality industry. EXPERIENCE

Papa Johns, Country Walk— Shift Leader

AUGUST 2020 - PRESENT

- Successfully managed daily operations of the restaurant, ensuring smooth workflow and customer satisfaction.

- Demonstrated leadership by training and supervising staff, resulting in improved efficiency and teamwork.

- Strong communication skills to handle customer inquiries, resolve complaints, and maintain positive relationships.

Twin Peaks, Doral — Hostess

February 2024 - April 2024

-Greeting and seating guests, and managing the seating rotation to ensure efficient use of tables

-Handle inquiries from guests regarding reservations, menu items, wait times, and other restaurant-related questions.

- Managing reservations and waitlist

-Maintaining the lobby

EDUCATION

Miami Dade College, Kendall — AA

August 2022 - Present

Miami Southridge Senior High, Miami —Highschool

Diploma

August 2018 - June 2022

.

SKILLS

- Experienced in food

preparation techniques,

maintaining quality standards

and adherence to recipes.

- Strong management skills,

including scheduling, inventory

management, and team

leadership.

-Proficient in cleaning and

sanitation procedures to ensure

compliance with health and

safety regulations.

- Excellent phone etiquette

and customer service abilities,

providing friendly and

professional assistance.

LANGUAGES

English

Intermediate Spanish

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