Sales Representative Patient Care

SHAWN SUDAN

754-***-**** ************@*****.*** LinkedIn Profile US Permanent Resident

HEALTHCARE SALES REPRESENTATIVE

Tenacious and versatile professional pursuing medical sales roles, backed by extensive medical training and a unique blend of expertise across clinical, research, and business functions within healthcare. Brings an insider’s understanding of the medical field—spanning patient care, diagnostics, and operational logistics—combined with the acumen to drive impactful sales in complex, highly regulated environments. Proven ability to navigate intricate healthcare systems, manage end-to-end processes, and deliver value-driven solutions that resonate with clients and stakeholders. Ready to leverage technical insight and hands-on experience to achieve strategic sales objectives and foster enduring relationships in the medical device or pharmaceutical industry.

CORE COMPETENCIES

Medical & Clinical Knowledge Healthcare Systems Understanding Sales & Client Engagement Laboratory Operations & Compliance Regulatory Compliance Awareness Strategic Sales Planning Solution-Based Selling Market Trend Analysis & Adaptability Salesforce Proficiency Project & Process Management Data Analysis & Problem Solving Communication & Interpersonal Skills Cross-Functional Collaboration

PROFESSIONAL EXPERIENCE

Prenuvo Toronto, ON Sep 2023 – Apr 2024

Internal Sales Representative

Engaged in high-volume, cold call outreach to prospective clients for a private, non-insurance-covered whole-body MRI service, using Salesforce, Confluence, and Google Meets.

Efficiently converted cold leads by generating interest within the first 5 minutes, delivering a compelling overview of services, and discussing pricing options.

Consistently surpassed daily call metrics, averaging 750 calls per day against a 500-call target, demonstrating proficiency in quickly establishing rapport and building trust with potential clients.

Achieved approximately $500,000 in revenue over seven months (exceeding the monthly target of $30,000), showcasing strong sales ability in a challenging market.

Utilized a strategic three-part cadence for follow-ups, combining phone, email, and text to maintain engagement and increase conversion rates through ongoing communication.

Shoppers Drug Mart Mississauga, ON Mar 2023 – Jun 2023

Warehouse Associate (Contract)

Executed precise preparation, handling, and restocking of pharmaceutical shipments, ensuring compliance with safety and quality standards for both B2B and D2C channels.

Managed inventory and shipment processes for controlled substances, adhering to rigorous vetting protocols and regulatory requirements due to the sensitive nature of narcotic products.

Coordinated with third-party shipping companies to maintain secure chain-of-custody standards, facilitating accurate and timely delivery.

Conducted efficient restocking of pharmaceuticals, enhancing warehouse organization and supporting smooth daily operations in largest distribution hub.

Alpha Laboratories York Mills, ON Jan 2020 – May 2021

Molecular Technician

Led molecular testing department during peak COVID-19 pandemic, performing protein marker analysis and overseeing PCR testing across 14 advanced machines.

Processed approximately 3,500 samples per shift in a high-demand environment, consistently achieving accuracy and efficiency over a rigorous 7-day work schedule for a solid year.

Conducted blood and urine testing for bacterial organisms using microscopy techniques, enhancing diagnostic precision and reliability.

Proactively identified a biohazard risk in sample disposal practices, proposing a solution that was implemented company-wide, ultimately saving Alpha Laboratories hundreds of thousands in potential fines.

Medical Internships 2008 – 2020

Student Technician LifeLabs 2020

Conducted up to 50 phlebotomy blood draws and 25 electrocardiograms daily with precision, proactively identifying health risks and referring patients as needed, including a case involving a coagulation disorder requiring urgent hospital care.

Medical Intern, Hematology Unit, Oncology West Boca Medical Center, Boca Raton, FL 2008 - 2009

Led patient intakes, physical exams, and preliminary diagnoses, working closely with lab technicians, nurses, administrative staff, and insurance providers.

Provided valuable input during surgeries, recommending Teleflex catheters to reduce costs while maintaining medical safety standards.

Attended industry conferences on medical devices and pharmaceuticals, staying updated on best practices and innovations.

Clinical Rotations

St. Mary’s Hospital, Chicago, IL Vascular/Thoracic Surgery, Cardiology, Geriatrics, Pathology 2006-2007

Rosaline Hospital, Chicago, IL General Surgery, Obstetrics, Gynecology 2006-2007

Atlanta Medical Center, Atlanta, GA Family Medicine, Internal Medicine, Pediatrics 2005-2006

ADDITIONAL EXPERIENCE

Real Estate Investment Manager ON 2011 - 2020

Independently managed full-cycle real estate investment projects, including identifying and acquiring distressed properties, overseeing renovations to maximize property value, and executing profitable flips; consistently achieved returns exceeding market benchmarks.

Served as landlord for multiple rental properties, handling all aspects of property management, tenant relations, and marketing; maintained high occupancy rates and secured reliable income streams while overseeing property upkeep and tenant satisfaction.

CERTIFICATIONS & AFFILIATIONS

Licensed Medical Lab Assistant/Technician MLA/T

Member of the Medical Laboratory Professionals' Association of Ontario (MLPAO)

Recognized by the Medical Council of Canada and License Eligible

Completed 63-hr Real Estate Course Fully vetted by Florida Department of Business and Professional Regulation Sitting for Real Estate exam in Nov 2024

Certified in WHMIS and First Aid

EDUCATION & RELEVANT COURSEWORK

Doctor of Medicine

Windsor University of Medicine St. Kitts

Biochemistry Histology Histopathology Genetics Immunology Microbiology Parasitology Virology Biostatistics/Community Medicine Pharmacology Pathology Pathophysiology Behavioral Sciences/Psychiatry Anatomy Physiology Anatomical Dissection Necroscopy

Medical Lab Technician

Oxford College Toronto, ON

Clinical Microbiology Documentation &Professional Writing Hematology & Phlebotomy Infection Prevention Control Anatomy Physiology Laboratory & Safety Specimen Procurement Health Care Workplace Laboratory Testing

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