Customer Service United States
Resume:
Vision Rollins, Restaurant Bartender
Chicago, United States, 708-***-****, *****************@*****.*** PROFILE Experienced Bartender and Server with five years of expertise in delivering exceptional customer service, optimizing restaurant operations, and building strong customer relationships. Proven ability to handle customer complaints effectively, memorize and deliver orders accurately, and manage restaurant sections efficiently. EMPLOYMENT HISTORY
Aug 2024 — Present Server, Cooper’s Hawk Oak Lawn, Illinois
• Multi-tasked efficiently to provide prompt and efficient service to all guests
• Memorized the menu and accurately answered customers' questions about menu items
• Resolved customer complaints in a timely and professional manner, resulting in repeat customers and referrals
• Prepared tables for guests prior to their arrival, including setting up table linens and silverware
• Developed lasting relationships with customers through attentive service and engaging conversation, resulting in repeat business
Jan 2021 — Sep 2023 Bartender, The Signature Room Chicago
• Developed strong relationships with customers by providing excellent customer service, resulting in an increase in repeat business
Proactively suggested alternative menu items when items were unavailable, resulting in satisfied customers
• Organized and inventoried bar supplies
• Conducted daily/weekly cleaning tasks to maintain an orderly, sanitary work environment
• Adjusted drink recipes to customers' preferences Jan 2019 — Mar 2020 Server, Tapas, Valencia Chicago
• Proficiently used restaurant POS systems to accurately process orders and payments
• Performed opening and closing duties as required by the restaurant
• Maintained a high level of professional conduct at all times, which resulted in a positive work environment Feb 2024 — Aug 2024 Bartender, The Chill Spot Chicago
• Greeted customers in a friendly and professional manner
• Exceeded customer service expectations by providing friendly and courteous service to all guests
• Conducted daily/weekly cleaning tasks to maintain an orderly, sanitary work environment
• Correctly interpreted customer orders and prepared drinks according to the establishment's standards EDUCATION
Aug 2018 — Jun 2020 Business, Moraine Valley Community College SKILLS Ability to Work Under Pressure
Ability to Multitask
Ability to Work in a Team
Restaurant Operation
Customer Service
Self Motivation
Point-of-sale Systems
Time Management
Adaptability
Communication Skills
LANGUAGES English Spanish
REFERENCES Jaylund Davis from The Signature Room
********@*****.***
Coron Williamson from Tapas Valencia
Cohen Waters from The Signature Room
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