Customer Service Representative
Resume:
MICHAEL RALFF
******@***.***
Newburgh NY 12550
PROFILE
• Excellent team worker with exceptional
communication skills.
• Committed to providing customers
with excellent service.
• Dedicated and focused sales
representative.
• Driven and detail oriented drop ship
specialist.
• Motivated to increase corporate
profitability while maintaining high
customer service standards.
• Proven ability to learn new systems
and procedures quickly to bring high
quality work to a non stop
environment.
SOFTWARE SKILLS
• Microsoft Excel
• Microsoft Outlook
• Microsoft Word
• Response for Windows
• Altigen
• Zoom
• DPT
EXPERIENCE
Marketing Service Team member
Lowe’s Newburgh NY October 2024 to present
• Servicing product bays to insure correct pricing, item stock status, and appearance standards
• Working with team members to meet and exceed servicing goals Amazon SWF2 Fulfillment Center Associate I
Fishkill NY, November 2023 October 2024
• As an ISS member, worked to keep the work backlog as small as possible Taken responsibility for keeping team supplies full Passionate about teaching Problem Solvers the latest procedures for ISS prep Focused on keeping standards high no matter what role I play in ISS
• As a Problem Solver, worked to reduce backlogs at all 6 robots Received multiple verbal accolades on the quality and speed of my work Worked both robots and Problem Solve simultaneously on multiple occasions
• Operated robots efficiently and safely
A reliable team member who shares workload with other robot operators Procurement Specialist
WATS International Poughkeepsie NY April November 2023
• Procured items for the MTA
• Re established positive relationship with MTA staff Drop Ship Specialist and Purchasing Clerk
Tower Products, Saugerties NY, 2013 2021
• Updated and improved drop ship procedures to increase processing capacity threefold
• Taught new procedures to new and veteran customer service representatives
• Interacted with vendors to increase communication and order processing efficiency
Outbound Service Group Customer Service Representative Tower Products, Saugerties NY, 2010 2013
• Worked with consumer level and reseller level customers to increase sales activity.
• Prepared detailed quotes as needed
• Re established customer rapport to increase sales activity Technical Necessities Customer Service Representative Tower Products, Saugerties NY, 2005 2010
• Managed accounts for installer, integrator and reseller clients
• Prepared detailed quotes for reseller level customers
• Worked with vendors to establish accurate lead times for maximum client benefit
• Mastered Response order entry system.
Markertek Video Supply Customer Service Representative Tower Products, Saugerties NY, 2001 2005
• Completed sales oriented technical education program
• Prepared detailed quotes for consumer level customers
• Engineered sales for maximum customer and corporate benefit
• Learned Response order entry system
EDUCATION
University at Albany, Bachelor of Arts in English and Music
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