Mobile Device Information Technology

Kevin Dolan

******@**.*** 801-***-**** Kingman, AZ

SUMMARY

Seasoned IT professional with 16 years of experience, specializing in mobile device management with a strong focus on Intune and cross-platform integration. Expert in transitioning devices across management platforms, supporting large-scale mobile user bases, and leading mobile-related projects. Seeking a Mobile Device Management role to leverage extensive expertise in device administration, policy creation, and vendor relations.

WORK EXPERIENCE

AdventHealth/Avencer Remote, Florida

Mobile Device Administrator Contractor Sep 2024 - Feb 2025

•Administered Imprivata GroundControl for managing 550 launchpads and 6,000 iPads, improving patient bedside technology support.

•Provided daily administration for 32,000 devices using Workspace ONE (AirWatch), ensuring seamless operation and compliance.

•Managed device provisioning and enrollment through Apple Business Manager using the Device Enrollment Program (DEP).

•Leveraged ServiceNow to efficiently track and resolve IT support tickets, handling over 60% of the support tickets and maintaining a high level of user satisfaction.

Jacuzzi Group Chino, CA

Mobile Device Administrator/Engineer Feb 2022 - Sep 2023

•Administered Intune for device management, establishing configuration profiles and compliance policies for a fleet of 1,500 mobile devices.

•Implemented Mobile Application Management (MAM) across iOS and Android platforms, ensuring secure and efficient app deployment.

•Conducted a large-scale migration project, transitioning 600 mobile devices to a new carrier with a focus on minimizing downtime and maintaining operational continuity.

•Served as the primary Subject Matter Expert for mobile technology, delivering after-hours support to executives and coordinating with vendors to uphold service quality and cost-effectiveness.

University of Utah Health Salt Lake City, UT

Mobile Device Administrator/Mobile Engineer Mar 2020 - Feb 2022

•Managed the migration of mobile device management platforms, ensuring a seamless transition for users and maintaining system integrity.

•Provided expert-level support for email configuration and troubleshooting on mobile devices, serving a user base of over 10,000.

•Conducted thorough testing and evaluation of new mobile hardware and software products to support deployment and usage strategies.

DXC Technologies Salt Lake City, UT

Client Systems Hardware/Mobile Engineer Jun 2018 - Mar 2020

•Transitioned mobile device management platforms, ensuring a seamless shift for user email support across 13,000+ devices.

•Provided Tier 3 technical support for IT hardware and mobile device issues, enhancing field service operations.

Contributed to the evaluation and approval process for new IT hardware, supporting the implementation of strategic enterprise solutions.

Intermountain Healthcare Salt Lake City, UT

Client Systems Hardware/Mobile Engineer Jul 2013 - Jun 2018

•Delivered Tier 3 technical support for IT hardware and mobile device issues, enhancing enterprise team efficiency and system reliability.

•Implemented a paperless solution using AirWatch Secure Content Locker for LifeFlight pilots, optimizing cockpit operations.

•Contributed to the evaluation and approval process of new IT hardware, ensuring compatibility and performance standards were met.

EnergySolutions Salt Lake City, UT

Helpdesk Manager/Systems Administrator Apr 2009 - Jul 2013

•Oversaw the support infrastructure for 150 corporate users, ensuring seamless integration of Macintosh computers into a Windows/Active Directory environment and managing user/computer account operations.

•Administered server maintenance and virtualization tasks, including the update of RedHat and Windows servers within vSphere and expansion of virtual drive capacities.

•Guided the transition of email services from Exchange 2003 to 2010 while maintaining data integrity through routine tape backups using Commvault and Iron Mountain.

EDUCATION

IT Career Academy

A+, NET+, CCNA, CCNP

Calvary University Associate of Arts, English

Murray, UT Kansas City, MO

CERTIfICATIONS

Microsoft Certified IT Professional, Microsoft 2008

VMware Certified Professional 6 – DCV, VMware

Apple Certified Support Professional, Apple Oct 2024

Microsoft Certified Systems Administrator, Microsoft 2003

ITIL ITSM v3, ITIL

SKILLS

Intune • Outlook • Excel • PowerPoint • Word • Airwatch • Cisco Call Manager • Active Directory • iET • LanDesk

•Webex • KBox • VMWare vSphere • Windows 7 • Windows 10 • Server 2003 • Server 2008 • Macintosh Tiger • Macintosh Leopard • Macintosh Lion • DSL • Desktops • Laptops • Thin Clients • iPhone • iPad • Cisco Routers

•Cisco Switches • Mobile Device Management (MDM) • Device Enrollment Program (DEP) • Mobile Application Management (MAM)

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