Customer Service Care

Wayne Cheshuk

Phone: 587-***-**** I Email: ***************@*****.*** I Edmonton, Alberta

OBJECTIVE

Seeking full time or part time position that will allow me to utilize my experience and develop new skills. I have an extensive background a variety of fields including customer service.

SUMMARY OF QUALIFICATIONS

30 years of experience in customer service in a variety of environments

●Extensive experience in organizing and coordinating customer based services

●Proven ability to build strong relationships with customers through excellent oral and written communication skills.

●Self-directed and self-motivated; able to prioritize duties and responsibilities

●Worked well independently and as part of a team

RELEVENT SKILLS AND ABILITIES

Sales and Customer Service

●Built relationships with businesses for domestic transportation of goods

●Accurately processed and tracked sales and invoices for customers

●Focused on customer care and conflict resolution to ensure customers were satisfied with provided services

Administrative Skills

Answered phones, transferred calls, filed, labeled, collected

Operated office equipment such as fax machine, photocopier, scanner, and voice mail messaging systems

Accepted messenger, courier deliveries, organized mails with priority

Performed clerical duties such as word processing, compiling and recording data, maintaining files and inventories

Leadership Skills

●Ensured projects and tasks were executed safely and within all regulatory and environmental requirements

●Ensured effective communications and coordination within functional departments

●Self Accountability for the day-to-day planning and operational activities

●Active team player, ability to work with and new staff and co-workers

●Excellent time management skills and organizational abilities

●Excellent problem solving and analytical skills; able to adapt to challenging situations

WORK EXPEREINCE

Government of Queensland

Volunteer 2024-2025

Rosenau Transportation

Customer Service Rep/Dispatch Support 2022- 2024

Customer Service Representative (Contract) 2020 -2022

MGM Transportation

Call Centre Agent 2018 -2020

Murray’s Trucking

Government of Queensland

Volunteer 2015-2018

Branch Manager 2013 – 2015

Diamond Ice Systems

Head Shipper 2010 – 2012

BA Robinson

Shipper 2001– 2009

IPEX

Education and Certifications

Certification ISO 9000

Certification Orientation Courses

Certification Hazard Identification

Certification WHIMS

Certification Fire Extinguisher Training

Certification Hot Work Training

Certification PPE Training

Certificate Emergency Response

Certification past Emergency Dispatch

Certification past PMAC Level 1

Certification past TDG

High School Diploma

References available upon request

Contact this candidate