It Support TechnicianLanguages: PowerShell, Bash, Python (basic) Tool
Resume:
Adolf Chikanza II
Plano, TX, **075
**************@*****.***
Objective
Motivated Cybersecurity undergraduate with practical IT support experience, hands-on technical training, and a Google Cybersecurity Certificate. Eager to contribute to an innovative IT security team by supporting vulnerability management, automation, and security analysis in a collaborative and growth-oriented environment.
Education
Collin County Community College
Bachelor of Science in Cybersecurity
Expected Graduation: June 2026
●Relevant Coursework: Network Security, Ethical Hacking, Cloud Computing, Python Scripting
●GPA: 3.2
Plano Senior High School, Plano, TX
High School Diploma
Graduated: 2020
Certifications
●Google Cybersecurity Professional Certificate — 2025
Topics: Risk Management, Threat Detection, Security Operations, Incident Response
Work Experience
Neiman Marcus – Richardson, TX
Jr. IT Support Technician
Dec 2023 – May 2025
●Provided Tier 1–2 support for end-users across Windows and Linux environments
●Assisted with patch management, software installations, and account provisioning
●Collaborated with cybersecurity team on incident documentation and vulnerability tracking
●Supported cloud system users and logged access requests per compliance policies
Neiman Marcus – Richardson, TX
Customer Service Agent
Feb 2022 – Dec 2023
●Handled high-volume inbound customer support with an emphasis on problem-solving
●Maintained detailed documentation of customer issues using CRM tools
●Provided basic technical troubleshooting and ticket escalation for IT issues
Polo Ralph Lauren – Allen, TX
Retail Sales Associate
Aug 2019 – Jan 2022
●Delivered high-level customer service in a fast-paced retail environment
●Trained new hires on POS systems and daily operations
●Maintained inventory accuracy and supported loss prevention initiatives
Technical Skills
●Languages: PowerShell, Bash, Python (basic)
●Tools & Systems: Git, Wireshark, Nessus (familiar), Kali Linux
●Cloud Platforms: AWS (familiar), Azure (familiar)
●OS: Windows, Linux
●Other: Vulnerability Scanning, DevSecOps Concepts, Technical Troubleshooting
Projects & Experience
Cybersecurity Projects – Collin College
2024 – Present
●Analyzed simulated scan reports using Nessus and documented remediation steps
●Wrote PowerShell scripts for basic log parsing and alert automation
●Collaborated in teams to simulate response plans for mock phishing attacks
●Delivered presentations on security risks and mitigation strategies
Leadership & Activities
●Cybersecurity Club – Collin College — Member
Participated in CTF competitions and workshops on application security
●Volunteer Tech Assistant – Plano Neighborhood Center
Provided community members with device security help and basic tech support
Additional Qualifications
●Strong written and verbal communication skills
●Team-oriented, detail-focused, and passionate about cybersecurity
●Familiar with ticketing systems and incident documentation practices
Contact this candidate