Customer Service Sales Associate

SUMMARY

SKILLS

EXPERIENCE

EDUCATION AND

TRAINING

COURSES RECEIVED

MIGUEL

CRUZ WWW: Bold Profile

**********@*****.***

843-***-****

mt pleasant, sc 29464

Work in a company of solid prestige to apply my knowledge and experience; likewise establish associations in the workforce, showing high performance and giving my success bringing potential for the organization as human capital

• Guest Relations

• Critical thinking

• problem-solving

• leadership

• Adaptability

• Organizational skills

IOP Beach chairs Company - Isle Of Palms, SC

Monitored stock levels and reported any discrepancies to management immediately.

•

• Greeted customers and provided excellent customer service.

• Resolved customer complaints in a courteous and professional manner. CUSTOMER SERVICE OFFICER 01/2022 to 04/2023

Zero Variance - San Pedro Sula, Cortes

• Handled escalated customer complaints and disputes in a professional manner.

• Assisted customers with placing orders for products and services.

• Trained new employees on company policies related to customer service practices. SALES ASSOCIATE 05/2018 to 06/2021

Celc Corporation - San Pedro Sula, Honduras, Cortes

• Attended weekly team meetings to review performance goals and objectives.

• Tracked sales performance metrics to identify trends in market place.

• Developed trusting relationships with customers by making personal connections.

• Engaged customers in friendly, professional dialogue to determine needs. Ceutec - San Pedro Sula, Honduras

Some College (No Degree)

Marketing

LANGUAGES English :

Full Professional

Spanish :

Native/ Bilingual

-Basic Safety Maritime Training Course

-Security Awarness Training For All Seaferers

-Crisis Management And Humnan Behavior Course

-Crowd Management Course

-RO-RO Passanger and Other than RO-RO passanger Vessel Special Course

-Participation survival craft and rescue boat

TEAM LEAD 05/2023 to 11/ACTUALLY

REFERENCES References available upon request.

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