Customer Service Technical Support

Lakishia Ireland-Burnette

CUSTOMER SERVICE SPECIALIST

Greensboro, North Carolina 336-***-**** ***************@*****.*** Objective

To obtain a position utilizing my exceptional customer service skills by working independently or being a team player to resolve issues by researching, identifying problems using critical thinking.

Experience

NexrepMarketplace Customer Service 2025- current

• Answered inbound and made outbound calls to assist Consumers and Personal Assistance register for new fiscal itinerary program

• Verified HIPPA on each call

• Followed and explained Medicaid Guidelines with caller

• Answered questions and resolved payroll inquiries

• Reviewed documents to make sure paperwork was correct and complete

• Researched and resolved issues involving hours worked by Personal Assistance and created cases if needed

• Worked with Language translators to understand different language barriers Gilbarco Veedor -Root Technical Support 2018-2024

• Interact with customers to provide basic or scripted information in response to routine inquiries about products and services remotely.

• Handle and resolve general complaints.

• Offered tech support to locations that utilized Point of Sale equipment

• Supported IT department in handing technology rollout and maintenance of updated software versions.

• Delivered minimal to basic technical support to back up systems that were 3rd party equipment

• Incorporated teaching and training techniques to assist clients in troubleshooting and better understanding equipment.

• Developed information, technology strategies and escalated cases to support team to configure a resolution.

Triad Adult and Pediatric Medicine Billing Specialist 2017-2017

• Worked within NC Track to pull Remittance Advice on patients.

• Posted payment to Medicaid patient's account.

• Posted charges to patients' statements.

• Processed patients' statements.

• Monitored/observed patients check-in and check-out process.

• Utilized Greenway software ton process patients' information. Education

Virginia College 2015-2017

Major: Medical Billing and Coding

Alamance Community College 1998-2002

Major: Cosmetology

Skills & abilities

• Management

• Problem solving

• Communication

• Leadership

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