Customer Service Representative
Resume:
AZAM SAGHEER
Customer Service & Support Specialist
Contact Summary
Skills
Language
Experience
Education
Self-motivated and results-driven professional with 8+ years of experience in customer service. Proven expertise in supporting operations, leading teams, and ensuring high-quality service delivery in fast-paced call center environments with strong mentoring and leadership skills. Adapt at handling complex client issues. Team Lead
Customer Service Representative
Customer Support Executive
Synergy Leads Network
Synergy Leads Network
One Step Communication
Mar 2018 – Aug 2020
Mar 2021 – Nov 2023
Dec 2023 –Present
• Lead and mentor a high-performing customer service team.
• Monitor KPIs and drive performance improvements.
• Conduct training sessions to enhance productivity.
• Manage escalated queries and ensure resolution.
• Delivered exceptional inbound and outbound support.
• Handled customer requests and maintained satisfaction ratings.
• Supported invoicing and record-keeping.
• Provided detailed service support and data entry.
• Ensured data accuracy and resolved client complaints. Master’s in Information Technology
Bachelor of Arts in Economics
University Institute of Information Technology
PMAS Arid Agriculture University, Rawalpindi
University of the Punjab, Lahore
2015-2017
2013-2015
*********@*****.***
Rawalpindi, 46000,
Punjab Pakistan
Customer Support
Customer Service
Data Entry
Invoice Processing
Call Center Operations
Transcriptions
Copywriting
English
Urdu (Fluent)
(Expert)
Roots College International, Rawalpindi
A Levels in Business Management 2008-2010
Customer Service Representative
World Link Travels
• Managed travel bookings and inquiries.
. Delivered customized travel solutions.
May 2015 – Feb 2018
Punjabi (Native)
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