IAM Engineer, Systems Administrator, Vulnerability Management

MONISHA S. KING

MEMPHIS, TN • 901-***-**** • ***********.**.**@*****.*** • LinkedIn

IT / Cybersecurity

Experienced IT professional of seven years, with a strong foundation in IT security frameworks such as PCI-DSS and hands-on experience in implementing security measures to protect against cyber threats. Proven ability to manage and secure Windows-based environments, with skills in vulnerability management, incident response, and risk management. Eager to leverage technical proficiency and cybersecurity education to enhance organizational security and compliance.

EDUCATION

INFORMATION SYSTEMS & TECHNOLOGY

Bachelor of Science, Cybersecurity Course Director’s Award

Graduated August 2024

Full Sail University, Winter Park, FL

TECHNICAL SKILLS

Operating Systems:

Linux, Windows Server, Mac OSX

Cloud Platforms:

AWS, Microsoft Azure, IBM Cloud

Virtualization:

VMWare Fusion/Workstation, VirtualBox

Security:

NMAP, OWASP, IPS/IDS, Kali Linux, Nessus, Firewalls, Encryption

Containers:

Dockers, Kubernetes

Web Servers:

Apache, NGINX, IIS

Databases:

Networking:

MySQL, MongoDB, MariaDB

LAN/WAN, DNS, DHCP, TCP/IP, VLANs, VPN

Frameworks:

NIST, ISO 27001, PCI DSS, HITRUST, HIPAA, SOC

Programming/Scripting:

Process Optimization:

Administration:

Ticketing System:

Python, PowerShell, BASH

Self-service tool creation, process automation, workflow improvement

Windows/Linux, Active Directory, Group Policy, Microsoft 365

Jira, ServiceNow

PROFESSIONAL EXPERIENCE

CONDUENT Remote 10/2023-02/2025

SYSTEMS ADMIINISTRATOR

•Installed, configured, and maintained operating systems, servers, and network devices, ensuring optimal performance and reliability.

•Managed Active Directory, DNS, DHCP, and other core IT services, enhancing system efficiency and user access.

•Utilization of RDP and virtual desktops to streamline remote access and improve user productivity.

•Corrected SQL errors and exported ad hoc reports for the production supervisor, facilitating informed decision-making.

•Monitored system performance and security, implementing necessary updates and patches to maintain system integrity.

•Troubleshoot network issues to ensure timely resolution and improved system reliability.

•Maintained data backups, disaster recovery plans, and system documentation, enhancing data security and preparedness for potential system failures.

•Collaborated with IT teams to optimize infrastructure performance, resulting in improved system efficiency and reduced downtime.

•Implemented security measures using DNS to protect against cyber threats and unauthorized access, strengthening overall system security.

BUSINESSOLVER Remote 09/2021-08/2023

ACCOUNT SUPPORT SPECIALIST

•Served as the primary point of contact for healthcare inquiries and medicare support requests.

•Utilized Genesys Call Center Software to manage client communications efficiently, enhancing response times and service quality.

•Assisted customers with healthcare benefits, account setups, updates, and troubleshooting issues, leading to improved user experience and reduced support tickets.

•Monitored account activity and ensured compliance with company policies, contributing to secure and reliable account management.

•Worked closely with customer service and technical teams to resolve client concerns.

•Identified opportunities to enhance customer satisfaction and recommended solutions, improving client retention.

•Maintained detailed records of customer interactions and account changes, ensuring accurate and up-to-date information for future reference.

•Supported account managers with administrative tasks and client follow-ups, contributing to efficient account management and improved client satisfaction.

NIAGARA BOTTLING Byhalia, MS 11/2017-05/2019

INTERNAL AUDITOR / INVENTORY

•Conducted regular inventory audits using Nessus to ensure accuracy and compliance with company policies, resulting in improved inventory management practices.

•Investigated inventory discrepancies using Apache tools and reported findings to management, leading to enhanced accuracy in inventory records.

•Analyzed stock levels, cycle counts, and inventory transactions for accuracy, resulting in optimized inventory control and reduced discrepancies.

•Assessed internal controls related to inventory management and recommended improvements, enhancing overall efficiency, and reducing risk.

•Collaborated with warehouse and procurement teams to identify inefficiencies and risks, leading to streamlined operations and improved risk management.

ACADEMIC PROJECTS

FULL SAIL UNIVERSITY SECURITY COMPLIANCE AND PRIVACY June – July 2024

•Assessed an organization’s adherence to GDPR and ISO 27001, identifying 15+ gaps in access controls and data retention.

•Developed risk mitigation strategies and authored an Incident Response Policy aligned with NIST standards.

•Conducted vendor security assessments using SIG (Standardized Information Gathering) questionnaires.

FULL SAIL UNIVERSITY IDENTITY AND ACCESS MANAGEMENT May – June 2024

•Designed an RBAC model for a simulated organization, reducing overprivileged accounts by 30% via access reviews.

•Deployed MFA and SSO using Azure AD, mitigating credential-stuffing risks in a lab environment.

•Audited IAM policies against NIST 800-63 and recommended improvements for privileged access controls.

BAXTER CLEWIS PCI-DSS FRAMEWORK Jan – Aug 2022

•Conducted a PCI DSS gap analysis for a simulated retail environment, identifying 12 non-compliant controls (e.g., unencrypted PAN storage).

•Remediated risks by implementing network segmentation, MFA for admin access, and SIEM logging.

•Prepared audit-ready documentation, including an Incident Response Plan aligned with PCI DSS Requirement 12.

FULL SAIL UNIVERSITY SYSTEM SCRIPTING FUNDAMENTALS June – July 2024

•Developed Python and Bash scripts to automate security tasks, including log analysis, file integrity checks, and user management.

•Reduced manual effort by 70% by parsing logs for brute-force attacks and generating alerts.

•Integrated scripts with Nessus API for automated vulnerability scanning.

FULL SAIL UNIVERSITY CONTAINER SECURITY June – July 2024

•Built and secured containerized application using Docker and orchestrated deployments with Kubernetes clusters on cloud-hosted platforms.

•Integrated image scanning into CI/CD pipelines to detect known vulnerabilities in container images.

•Applied network policies, RBAC, and Pod Security Policies (PSP) within Kubernetes to reduce the attack surface.

FULL SAIL UNIVERSITY AZURE ACTIVE DIRECTORY April – May 2024

•Designed and implemented a Role-Based Access Control (RBAC) model using Azure Active Directory, reducing overprovisioned user access by 30% through strategic access reviews and cleanups.

•Configured and managed Azure AD Connect to synchronize identities between on-premises Active Directory and Azure AD.

•Deployed and enforced Multi-Factor Authentication (MFA) policies for privileged accounts and high-risk roles using Conditional Access

•Integrated Lightweight Directory Access Protocol (LDAP) with legacy applications to ensure backward compatibility with identity stores.

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