Project Management Customer Support
Resume:
Tylan
Shaw-Ratliff
Tylan Shaw-Ratliff
Rialto, California 92367
***********@*****.***
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Skills
Microsoft Office Suite
Smartsheet
Chat GPT
Co-Pilot
Customer Advocate
Time management
Data analysis
Troubleshooting
Accounting Project management
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Experience
EXP ERIENCE
CUSTO MER SERV ICE SALES
REP RESENTATIVE. LAS VEGAS PREMIERE
MARKETING
Sept 1, 2020 – Feb 4, 2024
Lead Generation & Sales: Identified potential
customers through proactive outreach, assessed
their
needs, and presented appropriate product or
service
solutions to drive revenue.
Client Relationship Management: Built and
maintained strong relationships with both new and
existing clients to encourage repeat business and
identify new sales opportunities.
Customer Support: Resolved customer inquiries
and concerns promptly also professionally, ensuring a positive experience and high satisfaction.
Product Expertise: Maintained in-depth knowledge
of
company offerings to effectively communicate
features, benefits, and solutions tailored to client needs.
Effective Communication: Engaged customers via
phone, email, and in-person interactions with clear, persuasive, and friendly communication.
Negotiation: Successfully negotiated pricing and
sales terms to reach mutually beneficial agreements and close.
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Education
Desert Rose High
Diploma in General Education
2020
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