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Project Management Customer Support

Location:
Redlands, CA
Posted:
July 09, 2025

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Resume:

Tylan

Shaw-Ratliff

Tylan Shaw-Ratliff

**** **** ****** ******

Rialto, California 92367

840-***-****

***********@*****.***

Skills

Microsoft Office Suite

Smartsheet

Chat GPT

Co-Pilot

Customer Advocate

Time management

Data analysis

Troubleshooting

Accounting Project management

Experience

EXP ERIENCE

CUSTO MER SERV ICE SALES

REP RESENTATIVE. LAS VEGAS PREMIERE

MARKETING

Sept 1, 2020 – Feb 4, 2024

Lead Generation & Sales: Identified potential

customers through proactive outreach, assessed

their

needs, and presented appropriate product or

service

solutions to drive revenue.

Client Relationship Management: Built and

maintained strong relationships with both new and

existing clients to encourage repeat business and

identify new sales opportunities.

Customer Support: Resolved customer inquiries

and concerns promptly also professionally, ensuring a positive experience and high satisfaction.

Product Expertise: Maintained in-depth knowledge

of

company offerings to effectively communicate

features, benefits, and solutions tailored to client needs.

Effective Communication: Engaged customers via

phone, email, and in-person interactions with clear, persuasive, and friendly communication.

Negotiation: Successfully negotiated pricing and

sales terms to reach mutually beneficial agreements and close.

Education

Desert Rose High

Diploma in General Education

2020



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