Pharmacy Technician Customer Service

CHRISTINA J. WASHINGTON

804-***-**** Henrico, VA **************@*****.***

Versatile, patient-centric Licensed Pharmacy Technician with extensive performance and experience in providing medication to various patients seeking healthcare counsel. Proficient in accurately and safely preparing and distributing medication. Possess outstanding critical thinking skills, with capacity to solve problems. Practiced in supervising staff and liaising with medical vendors. Detailed and organized, with expertise stocking, managing, tracking, and reporting inventory. Practice in ensuring that the Pharmacy operations are compliant with all local, state, and federal rules and regulations. Specialized in various areas of clinical service, healthcare, patients care, customer service, and administration.

• Clinical Interventions

• Pharmacy Practice

• Medication Dispensing

• Drug Utilization Review

• Order Verification

• Delivery Coordination

• Insurance Billing

• Pharmacy Inventory

• Regulatory Requirements

PROFESSIONAL EXPERIENCE

SENTARA HEALTHCARE (RICHMOND, VA) Pharmacy Prior Authorization Coordinator NOV 2022 - PRESENT Assists Pharmacy department efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and inefficiencies.

• Develop an understanding of existing pharmacy key issues and business requirements and works with internal team to meet business requirements.

• Maintain a current knowledge base of program services, policy, and procedures.

• Assist customers in call center operations, striving to provide quality first call resolution for incoming calls from prescribers, members, and pharmacies.

• Resolve customer complaints, concerns, and inquiries as the first line of contact suspending inquires forwarded to pharmacists or other departments and follows through to ensure timely resolution.

• Complete accurate and timely call documentation with documentation rates of 95% or greater on monthly basis, demonstrating concise verbal and written communication skills. JENCARE SENIOR MEDICAL CENTER (RICHMOND, VA) Pharmacy Technician JULY 2020 – PRESENT CVS PHARMACY (RICHMOND, VA) Pharmacy Technician MAR 2018 – AUG 2020 Performed duties assigned by the physician such as utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting, pouring pharmaceutical drugs, verifying medicine is correct and checking for possible interactions.

• Supported healthcare providers and patients by greeting them in person or by phone; answering questions and requests; referring inquiries to the pharmacist that require their attention.

• Maintained pharmacy inventory by checking pharmaceutical stock to determine inventory level, anticipating needed medications and supplies; placing and expediting orders; verifying receipt; removing outdated drugs.

• Ensured a safe and clean pharmacy by complying with procedures, rules, and regulations.

• Collaborated with healthcare providers to acquire and review prescriptions to determine appropriate medication therapy.

• Inputted prescription orders and dispense medications under the supervision of the pharmacist, in addition to assisting patients with medication adherence.

ADVOCATE MAGELLAN HEALTH (RICHMOND, VA) Pharmacy Technician/Customer Service NOV 2017 – DEC 2017 WALMART PHARMACY (RICHMOND, VA) Pharmacy Technician/Customer Service MAY 2012 – OCT 2017 Provided exceptional customer support to patients, helping them locate medications and answering their medical inquires, assisting doctors, reaching out to insurance companies or other health care providers when necessary.

• Filed bottles with prescribed medications and affixed appropriate labels, ensuring all bottles are priced and filed accordingly.

• Completed comprehensive medications review, administering vaccines, and reviewed verbal medication orders from authorized providers.

• Assisted in recommendations authorized by the pharmacist, as well as aid with locating OTC products.

• Resolved service issues and shared benefits and additional services Displayed a positive, friendly, and professional attitude towards all participants and staff.

• Submitted Prior Authorization claims for Medicare Part D recipients via electronic or fax. RIVERSIDE PACE (RICHMOND, VA) Clinical Pharmacy Technician NOV 2016 – APR 2017 Prepared prescriptions, verifying the accuracy of information on prescriptions or refill requests, aiding the pharmacist in the performance of other Pharmacy Department duties in accordance with Company policies and procedures.

• Entered prescriptions sent by physicians in the system, updating orders based on clarification received by physicians and delivered quality customer service to patient, responding to inquiries and questions.

• Recorded medical histories while maintaining confidentiality and compliance with HIPAA regulations.

• Updated pharmacy systems to obtain patient and drug information and process prescription.

• Engaged customers and patients by greeting them and helping with products and services, resolving customer issues and answers questions to ensure a positive customer experience.

• Modeled and shared customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits.

ADDITIONAL EXPERIENCE

AETNA INSURANCE (GLEN ALLEN, VA) Pharmacy Technician/Customer Service Rep. JUNE 2016 – SEPT 2016 FAMILY CARE PHARMACY (RICHMOND, VA) Pharmacy Technician JAN 2016 – JUNE 2016 MONUMENT AVENUE PEDIATRICS (RICHMOND, VA) Medical Assistant MAR 2012 – NOV 2013 WILLIAMSON’S PHARMACY (RICHMOND, VA) Pharmacy Technician JULY 2010 – JAN 2011 CVS/PHARMACY (RICHMOND, VA) Pharmacy Technician/Customer Service Associate JAN 2008 – FEB 2009 EDUCATION CERTIFICATIONS & LICENSURE

Associate of Science Medical Careers Institute at ECPI University JAN 2013 Coursework, Human Services J Sergeant Reynolds Community College JAN 2009 High School Diploma, Varina High School JUNE 2007

Certification/License, Registered Pharmacy Technician Virginia Board of Pharmacy 2008 - PRESENT

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