Asset Management Technician

Joshua McGhee

Asset Management Technician

Address ** ***** **** ******

Ringgold, 30736

United States

Email ********@*****.***

Phone 423-***-****

** ******* *********** *** ********** EIT Service Desk Analyst with over 7 years of experience providing technical support and training for our internal and external customers. 02 EMPLOYMENT HISTORY

09/2023 — Present Asset Management Technician at Pioneer Technology

Chattanooga

• Using Pxeboot to Image new Windows computers for both internal and external customers.

• Setup new Google Chromebooks on the Google admin site.

• Repair Google Chromebooks and Windows laptops.

• Scanned in new inventory into Autotask ticketing system.

• Reviewed Tableau data for the Service Desk dashboard.

• Put Nursing autologin machines into the correct Active Directory group.

07/2018 — 9/2023 EIT Service Desk Analyst at Blue Cross Blue Shield of TN

Chattanooga

• Provided guidance to new and senior support specialists.

• Train new service desk staff members.

• Assisted customers with adding printers and troubleshooting print issues.

• Reviewed Tableau data for the Service Desk dashboard.

• Monitor a Microsoft teams group chat to assist with questions from other service desk employees.

• Create and send out enterprise-wide end-user notifications (EUN) and change management notifications.

• Interview candidates for open Service Desk positions. 03/2016 — 07/2018 EIT Service Desk Specialist at Blue Cross Blue Shield of TN Chattanooga

• Took inbound support calls and chats.

• Work inquiries submitted through IS Direct.

• Participate in various projects including new/updates to applications/systems.

• Assisted in the fulfillment, replacement, and image process of loaner equipment requests. 11/2015 — 03/2016 IT Help Desk Specialist at Zycron @ Volkswagen Chattanooga

• Providing support for Volkswagen employees and contractors.

• Unlocking and resetting passwords in Active Directory.

• Respond to, record and track all interactions, incidents and requests reported via telephone, electronic mail, or in-person into the HP Service Management ticket management system.

05/2015 — 11/2015 Wholesale Lockbox Operator at First TN Bank Chattanooga

• Following Health Insurance Portability and Accountability Act of 1996 (HIPAA) privacy laws opening incoming correspondences from local medical companies to collect and deposit payments.

• Made copy of check for the medical customer’s record and deposited payments into First TN Bank account for medical company.

08/2010 — 03/2015 Senior Technical Support Representative at EPB Fiber Optics

Chattanooga

• Answered incoming calls, emails and web chats to assist with customers concerns and questions regarding television, phone and internet fiber optic services.

• Assisted with training new employees for the position. 03 EDUCATION

Sep 2000 — Mar 2002

Georgia Northwestern Technical College

Associate degree

Computer Networking

May 1996 — May 2000

Ringgold High School

College Prep

I graduated in the top 25% of my class.

04 SKILLS Adaptability

Customer Service

Time Management

Analytical Thinking Skills

Detail Oriented

05 COURSES

Apr 2017 — Apr 2017 ITIL Foundation Certificate V3 at PeopleCert Nov 2017 — Nov 2017 HDI Support Center Analyst at HDI Sep 2019 — Sep 2019 KCS V6.0 Foundation at HDI

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