Customer Service, de escalation skills money handling skills.

Venice Hernandez

Bowie, MD 202-***-**** *****************@*****.***

Political Science Major – Specialization in American Politics and Law Passionate about public service, advocacy, and community-focused work Education

McDaniel College – Westminster, MD

Bachelor of Arts in Political Science

Specialization: American Politics and Law

August 2023 – 2025

Eleanor Rosevelt high school 2019-2022

Bowie High School – Bowie, MD

High School Diploma

October 2022 – May 2023

Work Experience

Wing Zone – Cook & Cashier

August 2023 – October 2023

● Prepared and served food in a fast-paced environment

● Operated POS system and handled cash and credit transactions

● Provided customer service with accuracy and charisma Texas Roadhouse – Host

October 2022 – May 2023

● Greeted and seated guests with efficiency

● Managed waitlists and coordinated with servers

● Maintained a friendly and welcoming atmosphere

Olive Garden – Busser

June 2022 – October 2022

● Maintained cleanliness and flow in the dining area

● Supported servers and ensured quick table turnover

● Provided a pleasant experience for guests

KFC – Cashier / Food Bagger

February 2021 – April 2021

● Handled customer orders, food packaging, and cash transactions

● Maintained cleanliness and safety standards

Checkers & Rally’s – Cashier

February 2020 – May 2020

● Managed cash register and drive-thru orders

● Delivered fast, friendly customer service

Skills

● Conflict Resolution & De-escalation

● Public Speaking & Debate

● Research & Critical Deliberation

● Phone Banking & Grassroots Communication

● Microsoft Office (Word, Excel, PowerPoint)

● PPE Usage & Basic Lab Procedures

● Strong Organizational & Cleaning Skills

● Cash Handling & POS Operation

● Customer Service & Hospitality

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