Additional Work History and Professional References Available Upon Request
Keith J Hickey Gloucester MA ******************@*****.*** 978-***-**** Summary
Detail-oriented and highly skilled Network Technician with hands-on experience in troubleshooting, maintaining, monitoring, and optimizing network systems seeking to leverage expertise in Layer 1 and Layer 2 networking, along with a strong understanding of network protocols to contribute to the efficient operation of an organization's network infrastructure. Eager to apply problem-solving skills and technical knowledge in a dynamic, growth-oriented environment.
Education
• Roxbury Community College
Intensive IT training program including Google IT Support Training, A+ Certification Training, and CCNA Certification Training
• Stonehill College: Bachelor of Arts, Cum Laude
Technical Skills
• Networking Tools: AKIPS, Splunk, NetMRI, SecureCRT, NetOpf, ClearPass Policy Manager, WireShark, Logic Monitor, NetBox
• Platforms: Cisco, Aruba OS, Aruba CX, Aruba Central (Wireless) Professional Certifications
• Google IT Support Certified
• A+ Certified
• N+ Certified
• Currently in Progress: CCNA
Experience
Network Associate - Harvard University (Contractor for DZHarvard Payroll) 2023-Present
• Prioritize and properly triage tickets to ensure efficient resolution times
• Actively monitor outage and networking related alerts
• Proficiently diagnose and resolve layer 1 and layer 2 issues
• Serve as the primary point of contact for clients, gathering essential information and escalating as needed
• Conduct wireless network troubleshooting to identify and resolve connectivity issues
• Perform basic network configurations to ensure seamless integration
• Provide Remote Assistance to Field Technicians
Help Desk Assistant - Roxbury Community College 2023
• Install, Configure, and Modify hardware including Monitors, Desktops, Laptops, and Printers
• System Imaging for Laptops in Preparation for Student Use
• Technical Support for End Users