network administrator

Additional Work History and Professional References Available Upon Request

Keith J Hickey Gloucester MA ******************@*****.*** 978-***-**** Summary

Detail-oriented and highly skilled Network Technician with hands-on experience in troubleshooting, maintaining, monitoring, and optimizing network systems seeking to leverage expertise in Layer 1 and Layer 2 networking, along with a strong understanding of network protocols to contribute to the efficient operation of an organization's network infrastructure. Eager to apply problem-solving skills and technical knowledge in a dynamic, growth-oriented environment.

Education

• Roxbury Community College

Intensive IT training program including Google IT Support Training, A+ Certification Training, and CCNA Certification Training

• Stonehill College: Bachelor of Arts, Cum Laude

Technical Skills

• Networking Tools: AKIPS, Splunk, NetMRI, SecureCRT, NetOpf, ClearPass Policy Manager, WireShark, Logic Monitor, NetBox

• Platforms: Cisco, Aruba OS, Aruba CX, Aruba Central (Wireless) Professional Certifications

• Google IT Support Certified

• A+ Certified

• N+ Certified

• Currently in Progress: CCNA

Experience

Network Associate - Harvard University (Contractor for DZHarvard Payroll) 2023-Present

• Prioritize and properly triage tickets to ensure efficient resolution times

• Actively monitor outage and networking related alerts

• Proficiently diagnose and resolve layer 1 and layer 2 issues

• Serve as the primary point of contact for clients, gathering essential information and escalating as needed

• Conduct wireless network troubleshooting to identify and resolve connectivity issues

• Perform basic network configurations to ensure seamless integration

• Provide Remote Assistance to Field Technicians

Help Desk Assistant - Roxbury Community College 2023

• Install, Configure, and Modify hardware including Monitors, Desktops, Laptops, and Printers

• System Imaging for Laptops in Preparation for Student Use

• Technical Support for End Users

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