Office Manager Customer Service
Resume:
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Fresno, CA *****
*********.*****.**********@*****.***
SKILLS
Interpersonal
Teamwork and Collaboration
Problem-Solving
Time Management
Active Listening
Customer Service
Excellent Communication
Patient and Business-related Scheduling
Multi-tasking
Medisoft CGM and EDM
Excel and Word Proficient
Phone Etiquette
An organized and dependable candidate successful at managing multiple priorities with a positive attitude. Seeking a position where I have the opportunity to utilize and strengthen my skills.
WORK HISTORY
October 2023 – Current
Office Manager Herndon Recovery Center, Fresno, CA
Interacting with patient’s and communicating to the Doctor to ensure patient satisfaction during the transition of his retirement.
Preparing and handling all in and outgoing documents, upon the request of agencies and or patients. Ensure that the standard of care and policy are met at all times.
Creating spreadsheets that assisted with the tracking and logging of the patient’s notification of the Doctor’s retirement.
Night Monitor Herndon Recovery Center, Fresno, CA
Maintained accurate records of nightly activities, including incident reports for effective communication among staff members.
Increased resident satisfaction rates through prompt resolution of reported disturbances or conflicts within the living community during night shifts.
Promoted a sense of community through respectful interactions with residents during nightly rounds. Supported a peaceful environment for residents.
July 2018 - February 2021
Office Manager Hyatt Place Hotel, Fresno, CA
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
EDUCATION
March 2012
Associate of Science Medical Assisting/Dual Cardiovascular Technician
UEI College - Fresno, Fresno, CA
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STEPHANIE CONCEPCION
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