Customer Success Account Manager

Beth DuPre

****.*****@*****.*** • LinkedIn • Denver, CO • 513-***-****

Summary

Dynamic and results-oriented Customer Success and Sales Executive with extensive experience. Track record in managing diverse clients' portfolios, successfully driving account growth through expert relationship cultivation and strategic planning. Skilled in delivering compelling communications that ensure alignment between client needs and company offerings. Eager to leverage deep industry expertise and a strong commitment to customer success in the next chapter of a rewarding career.

Areas of Emphasis

•Account & Client Management

•Sales Cycles & Methodologies

•Customer Journey & Churn Rate

•Reporting & Analysis

•Performance Metrics & KPIs

•Salesforce & CRM Systems, Salesloft

•Customer Success Strategies

•Sales Forecasting & Report

•Project & Product Management

•Upselling & Cross-selling Best Practices

•Leading, Training, Mentoring

•Client Engagement & Retention

•Stakeholder Communications

•Problem Solving & Resolution

•Technology Proficient

Career Experience

Nielsen, Denver, CO - Remote 2015 to 2024 Account Manager (2018-2024) Client Services Representative (2015-2017)

Delivered outstanding dedication, service, and results throughout tenure for the American media audience measurement firm, operating in 100+ countries. Focus was on customer success and driving portfolio and revenue growth.

•Accountable for all aspects of account management for over 250 accounts, including business development, sales strategy, retention, and new pipeline development. All documented in Salesforce.

•Successfully achieved key metrics year over year (YoY): Renewal target: 536K, actual result: 1.54M. 280% of the goal met. New Business target: 354K, actual results: 537K, 152% of the goal met.

•Positioned products, negotiated agreements, and offered support services through client consultation to identify and understand business objectives and challenges.

•Partnered with Nielsen's internal teams to develop and implement efficient software and data solutions to meet these objectives, exceeding targets for the past six years.

•Increased client satisfaction and developed strong relationships with media directors and owners of the agencies within the mid-market segment, emphasizing improving the ROI of the customers' investments with Nielsen.

•Identified opportunities to increase customer satisfaction and maximize their revenue potential by leveraging Nielsen's resources to develop tailored Agency-specific solutions.

•As Client Services Representative, supported a Regional Manager and 5 Sales Directors; prepared proposals and renewals and interacted with customers on upselling, issue resolution, escalations, and relationship development.

•Awarded New Business Salesperson of the Year 2022

E.W. Scripps Company, Cincinnati, OH 2011 to 2014

Digital Account Manager

Positioned to oversee daily management of larger ongoing accounts and campaigns; ensured client activities aligned with strategic objectives and client expectations. Coordinated with various teams to manage resources, monitor performance metrics, and implement solutions to drive results.

•Assisted in developing optimization strategies and obtaining sales in the full digital product portfolio

•Proactively optimized digital campaigns to achieve targets

•Generated reports and interpreted campaign and account performance

•Developed and provided customer-focused communications on campaign performance.

•Work with the sales team to recommend campaign modifications for optimal results.

Additional Experience

Executive Assistant to SBU President Electronic Data Systems (EDS) – Later purchased by Hewlett Packard

Executive Assistant to CIO Affiliated Computer Services (ACS) – Later purchased by Xerox

Education

Bachelor of Arts, Psychology University of Arkansas, Fayetteville, AR

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