Customer Service Technical Support

Mary Ann Pressley

**********@*****.*** LinkedIn: www.linkedin.com/in/mary-ann-pressley-47411455

Skills

Excellent Customer Service Skills

Ability to perform a variety of duties with extreme care and attention to detail.

Team player and great people skills.

Strong verbal communication.

Education

BACHELORS OF SCIENCE 2010 SUNY EMPIRE STATE COLLEGE

Human and Community Services

ASSOCIATE IN ARTS 2006 NASSAU COMMUNITY COLLEGE

Liberal Arts

Experience

ESL TEACHER VIPKIDS 04/2020-PRESENT

Adapted curriculum to meet individual learning needs and goals in both individual and group settings, which includes children and adult students.

Utilized active teaching techniques to enhance student's conversational English skills and improve their word choice diction.

CUSTOMER SERVICE REPRESENTATIVE WORLDCOM 02/1997- 03/2002

Worked on the Email team to provide technical support, debug, install, troubleshoot mobile phone issues.

Demonstrated exceptional communication skills while working on the Better Business Bureau team resolving complex complaints.

Conducted thorough investigations and made necessary adjustments to phone bills in a timely manner.

BUSINESS OWNER ANN’S DAYCARE 01/2005- 04/2020

Imparted knowledge to children between the ages of newborn to 12 years.

Maintained precise records, resolving issues, and managing financial accounts.

Compliance with the guidelines of NYS Office of Children and Families

Possessing certifications in Children and Adult CPR, AED, and First Aide.

MEDICAL CLAIMS SPECIALIST REVGRO 03/1997- 01/2000

Proactively communicated with patients to facilitate payment arrangements or complete payment of their medical bills.

Accurately maintained and updated customer accounts with current insurance information to ensure timely claims processing.

Coordinated with healthcare providers to resolve billing discrepancies and expedite claims processing.

Conducted thorough research and investigation to resolve claim denials and appeals as necessary.

Streamlined workflow by implementing efficient billing and payment processes, resulting in improved revenue cycle management.

CERTIFICATES

Google Operating Systems and You: Becoming a Power User Coursera 2021

Google Technical Support Fundamentals Coursera 2021

Google The Bits and Bytes of Computer Networking Coursera 2021

Machine Learning For Everyone Datacamp 2022

Finding, Sorting, & Filtering Data in Microsoft Excel Coursera 2023

Getting Started with Microsoft Word Coursera 2023

Work Smarter with Microsoft Word Coursera 2023

Microsoft Word I Hempstead sWorks 2023

Microsoft Word II Hempstead Works 2023

Work Smarter with Microsoft Excel Coursera 2024

Excel I and Excel II HempsteadWorks 2024

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