Data Entry Systems Analyst

Arris Holmes

Converse, TX, 210-***-****, ****************@*****.***, www.linkedin.com/in/arris-holmes31567696

SUMMARY Detail-oriented Systems Analyst with over 5 years of experience in data analysis and management. Expertise in data accuracy, research methodologies, and system maintenance, as demonstrated while exceeding data entry targets at Randstad. Successfully conducted comprehensive fraud investigations at Citi, enhancing financial security measures. Demonstrated skills in collaborating effectively with cross-functional teams to improve processes. Eager to leverage these abilities to deliver actionable insights and optimize data utilization for organizational growth.

WORK EXPERIENCE

11/2024 – Present

Data Scrubber, The Midtown Group

San Antonio

Updated and maintained client information within SAWS systems using applications like AMI and Geocortex.

Conducted comprehensive research and assessed data accuracy in SharePoint.

Collaborated with team members to optimize data entry processes.

05/2023 – 12/2023

Data Entry Specialist, Randstad

San Antonio

Accurately entered customer, product, and order data, consistently surpassing entry targets.

Verified and updated information for shipped products and invoices to maintain high levels of documentation accuracy.

Leveraged organizational abilities and computer skills to manage

substantial data volumes and streamline data processing procedures.

12/2022 – 06/2023

Customer Service Representative, ContactUs Hilliard

Managed a high volume of incoming calls, ensuring timely and effective resolution of inquiries and concerns.

Utilized comprehensive product knowledge to inform and guide customers, achieving precise and efficient problem-solving.

Evaluated customer complaints and collaborated with relevant

departments to facilitate swift resolution of complex issues.

07/2021 – 10/2021

Fraud Specialist, Citi

San Antonio

Investigated potential fraud cases with meticulous attention to detail, ensuring comprehensive evaluations were completed.

Addressed complex customer inquiries with precision, tailoring resolutions to unique circumstances for effective problem-solving.

Fostered collaborative relationships with clients and external partners to resolve issues and drive mutually beneficial outcomes.

08/2018 – 04/2020 Fraud Specialist, Conduent San Antonio, TX

Conducted thorough investigations into suspicious account activities, ensuring the integrity and security of financial transactions.

Collaborated with risk management teams to enhance fraud prevention measures, contributing to a cohesive defense strategy against fraudulent activities.

Delivered key recommendations and educational insights on fraud prevention, fostering an informed and proactive approach to mitigating risks.

08/2015 – 05/2018 Phone Banker, Wells Fargo San Antonio, TX

Addressed customer inquiries promptly and professionally, ensuring resolution on the first call within established compliance frameworks. Identified customer needs and effectively recommended appropriate financial products and services.

Maintained a commitment to customer satisfaction, contributing to a supportive and efficient banking experience.

04/2013 – 06/2015 Assistant Manager, Citi Trends San Antonio, TX

Provided support in daily operational tasks and supervised employees to ensure smooth store functioning.

Managed inventory controls to minimize shrinkage and enhance store profitability while overseeing sales activities and providing team guidance.

01/2008 – 05/2010 Sales Associate, Hollywood Video San Antonio, TX

Recruited and trained store associates, ensuring a high-caliber team and enhancing store operations.

Managed financial controls, including shrink, labor, and operating expenses, while upholding exemplary customer service standards.

EDUCATION

2022 – Present University of Phoenix Online

Associate Degree, Information Technology

SKILLS

Data Entry & Accuracy

Research & Development

Technical Proficiency

Financial Fraud Investigations

Team Collaboration

Customer Service Excellence

Process Improvement

Oracle Database

Troubleshooting

Documentation

Leadership

IT Environment Knowledge

System Analysis

Communication

Supervisory Experience

Creative Thinking

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