Customer service representative
Resume:
Stefani Lockhart
Temple Hills, MD 20748
*******.********@*****.***
Objective
To obtain a position with an opportunity for growth that will allow me to fully utilize my professional skills.
Professional experience
September 2023 – August 2024 Forrest Solution
Floor Host Washington, DC
Continuously conducted floor inspections to maintain optimal appearance and condition of the entire space.
Assured prompt and positive action on all complaints, questions, concerns, and suggestions.
Conducted quality assurance follow-up and responded to inquiries regarding services.
Acknowledged and greeted all guests with courtesy and urgency, moving from behind the front desk to open doors.
Advocated for the hoteling culture and mobile working, supporting guests and visitors needing workspace security.
Verified room occupancy and reclaimed unused meeting space as needed.
Worked with the facility maintenance team to ensure that the space remained pristine. This included reporting and addressing any issues such as furniture stains, damaged carpet, and lighting problems.
Arranged, suggested, recommended, booked, and confirmed various services such as purchasing gifts, premium tickets, dry cleaning, and other errands.
Acted as a brand supporter and representative in all client and guest interactions.
Checked with clients daily before their meeting/event started to ensure they had everything they needed.
Provided real-time support for meetings on all office floors, connected with meeting organizers and guests as meetings began.
Monitored all meeting rooms for participants arriving/leaving with scheduled timing, rooms booked that had no show, and the correct number of participants booked.
Opened and closed work areas at scheduled times, ensuring full preparation for operation/function.
Coordinated catering and meeting requirements on the ground with Executive Assistants and the Centralized Space Management Team.
Answered all inquiries from visitors or employees who approached the desk. Entered all visitor lists into the building visitor system. Directed visitors or clients to the appropriate contact.
Coordinated with the lobby desk to ensure smooth visitor entry for all firm events.
Answered and directed all phone calls, including internal hotlines. Assisted with urgent requests such as guest wireless and mother’s room codes.
Logged in guests and issued identification badges to maintain security by following procedures, monitoring the logbook, and directing guests.
Served as an information liaison for the manager and followed up with clients to ensure successful completion.
September 2021 – March 2022 Kiara Price (Patient)
Consumer Direct Care Worker Washington, DC
Provided personal hygiene care and maintained cleanliness within the household
Prepared nutritious meals and aided the client with eating and drinking
Assisted with bathroom visits and ensured comfort and safety
Ran errands, including grocery shopping and purchasing essential household items
Helped the client move from her bed to chairs and back, ensuring her comfort and safety
December 2019 – June 2021 F4L Transit
Amazon Delivery Associate Rockville, MD
Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance
Loaded and secured items in trucks to avoid damage to parcels
Planned and adjusted optimal routes based on traffic and weather conditions
Updated personal logs and business tracking documents accurately and according to schedule requirements
Verified daily deliveries against shipping instructions before delivering to customers
Delivered goods and products to customer on time and in excellent condition.
Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Coordinated efficient merchandise loading and unloading to keep up with tight schedule
Transported and dropped off various packages, handle shipments ranging from packages within a specific region, which includes business and residential properties.
Transported cargo in a safe and timely manner, loading and unloading of truck/van.
Lifted, carried, and walking packages to the delivery location.
Provided exceptional face-to-face Customer Service.
August 2017 – November 2019 FinishMaster
Customer Service Representative Lanham, MD
Received and processed orders quickly and accurately in accordance with company policy.
Fulfilled and invoiced all orders quickly and accurately.
Communicated daily with customers and drivers to ensure proper delivery.
Assisted walk-in customers by effectively communicating information regarding the company products.
Recorded and communicated voicemail and email messages accurately and timely.
Responded to customer inquiries including back orders and special orders.
Demonstrated excellent working knowledge of the products, their location, and part numbers.
Demonstrated working knowledge of product usage, common problems, and their solutions.
Adhered to company policies and procedures for receiving stock.
Maintained business relationships with various warehouse partners.
Identified and assisted in the procurement of products from various warehouse resources.
Assisted manager with regular inventory of supplies and products.
Trained new team members as needed.
Performed Assistant Manager duties as needed.
August 2016 – November 2016 District Taco
Cashier Washington, DC
Greeted customers and provided excellent customer service.
Handled currency and credit transactions quickly and accurately.
Reported to each shift on time and ready to work.
Operated the sales register quickly and efficiently.
Promptly and empathetically handled guest concerns and complaints.
September 2010 – August 2016 Finish’n Touch Mobile Wash & Detail
Office Assistant Washington, DC
Provided clerical and receptionist duties that included appointment scheduling and data entry.
Created and disseminated advertising materials.
Set up, managed and maintained filing systems and records.
Verified accuracy and distribution of packages and materials.
Properly handled financial payments and accountability records.
March 2012 – March 2013 United States Postal Service
City Carrier Washington, DC
Delivered and picked up mail from the United States Post Office facilities. Bundled mail in preparation for delivery or transportation to relay boxes.
Delivered mail to residences and business establishments along specified routes by walking and/or driving, using a combination of satchels, carts, cars, and small trucks.
Entered change of address orders into computers that processed forwarding address stickers.
Held mail for customers who were away from delivery locations and left notices telling patrons where to collect mail that could not be delivered.
Maintained accurate records of deliveries and met schedules for the collection and return of mail.
Recorded address changes and redirected mail for those addresses, returning incorrectly addressed mail to senders.
Returned mail collected from homes, businesses, and public mailboxes, signing for cash-on-delivery and registered mail before leaving the post office.
Sorted mail for delivery, arranging it in delivery sequence and traveled to post offices to pick up the mail for routes and/or pick up mail from postal relay boxes.
Turned in money and receipts collected along mail routes, answered customers' questions about postal services and regulations, and completed forms that notified publishers of address changes.
Obtained signed receipts for registered, certified, and insured mail, collected associated charges, and completed any necessary paperwork.
Provided customers with change of address cards and other forms, registered, certified, and insured parcels and letters, and reported any unusual circumstances concerning mail delivery, including the condition of street letter boxes.
April 2010 – June 2010 Census Bureau
Enumerator Washington, DC
Ensured residents fulfilled their census obligations.
March 2010 – April 2010 Martha’s Table
Office Assistant (Volunteer) Washington, DC
Performed all clerical duties as assigned.
Contacted customers for follow-up.
March 2008 – June 2008 Lucaya
Associate (Retail) Hyattsville, MD
Ticketed clothing items with prices
Re-stocked items in store
Maintained clean store
Greeted customers upon store entry.
Summers 2006-2009 DC Dragons Martial Arts Training Center
Counselor Washington, DC
Assisted youth with homework and class work
Discussed and planned recreational activities with upper management for the youth campers Provided activities for young summer campers
Greeted parents during pickup
Maintained clean facility during camp activities
Chaperoned camp outings
Education
March 2014 – May 2014
Westwood College, Atlanta, GA
Graphic Design and Animation
September 2005 – June 2009
Theodore Roosevelt Senior High School, Washington, DC
Graduate
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