Call Centre Customer Service
Resume:
Cell: 063-***-****
Email: *************@*****.***
Name : PUMZA STEMELA
ID Number : 891**********
Nationality : South African
Home Address : ** ******** ******, ***** ****, Qqeberha Gender : Female
EE Status : African
Marital Status : Married
Languages : English, Xhosa and Afrikaans
Availability : Immediately
Employment Status : Unemployed
Type of Position required : Permanent
Name of Institution : BERNADINO HIGH SCHOOL
Year Completed : 2008
Grade : GRADE 12
Subjects : English Afrikaans Maths Literacy Life Orientation Business Studies Geography
MS Word
MS Excel
MS Outlook
SAP
COMPANY : KWV
INDUSTRY : Manufacturing
Date of Employment : July 2022- September 2022 ( 3 months Temp) Position : Call Centre Agent
Secondary Education Details
CURRICULUM VITAE
OF
PUMZA STEMELA
Employment History
Personal Details
Computer Skills
2
Duties Include:
Placing customer orders on SAP
Allocating stock to orders
Customer Service
Checking that orders are complete and the all error list are resolved
Capturing orders
COMPANY : CAPFIN
INDUSTRY : Micro Finance
Dates of Employment : January 2013 – October 2020 (Retrenchment) Position : Consultant
Duties Include:
Data Capturing
Customer Service
Personal Loans
Document Vetting
COMPANY : Bytes People Solutions
INDUSTRY : Ict
Dates of Employment : Novermber 2011 – December 2012 Position : Call Centre Agent
Duties Include:
Data Capturing
Microsoft 2010 Excel data analysis
Microsoft Outlook 2010 Essentials
Business writing skills
Negotiation Skills
COMPANY : Anthony Richards & Associates
INDUSTRY : Consulting Services
Dates of Employment : January 2011 – October 2011
Position : Debt Collector
Duties Include:
Customer tracing
Debt collection
Sending Statements
COMPANY : Truworths
INDUSTRY : RETAIL
Dates of Employment : December 2009 – December 2010 Position : Sales Assistant
Duties Include:
Knowledge of product and new trends
Assisting customers in decision making
General housekeeping of department
Maintaining good communication relations
Company Name : KWV
Name : Bornatius
Designation : Manager
Contact Number : 021-***-****
References
3
Company : CAPFIN
Name : Nadia Pieterse-Plaatjies
Designation : HR
Contact Number : 087*******
Company Name : BYTES PEOPLE SOLUTIONS
Name : Randall
Designation : Manager
Contact Number : 021-***-****
Company Name : TRUWORTHS
Name : Olivia
Designation : Manager
Contact Number : 021-***-****
I am a multi-skilled and goal driven individual with extensive knowledge within the Finance Sector, Retail, Manufacturing and Customer Service. I am an excellent communicator who can relate well with people at all levels and from various cultures. I am dynamic and professional and I will give 100% to any future employer. I now look forward to making a significant contribution with an ambitious company that offers opportunity for progression. Please feel free to contact me at any time and consider me for an interview.
Thank you for reviewing my CV and I look forward to hearing from you soon. Cell: 063-***-****
Email: *************@*****.***
In Closing
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