Customer Service Virtual Assistant

ABOUT ME Dedicated and detail-oriented professional with 2 years and 9 months of BPO

experience, specializing in healthcare support. Skilled in assisting patients and healthcare professionals by navigating the US healthcare system, medical software, and insurance processes. Seeking to contribute my knowledge and customer service expertise as a Medical Virtual Assistant. 093********

St. Michael Rd. Kasambagan Cebu City

EXPERIENCE

Derwina Jane Daug-daug

***************@*****.***

Concentrix CVG Philippines Inc

2022- 2025

HEALTHCARE ACCOUNT REPRESENTATIVE – BPO INDUSTRY

Handled inbound calls for Blue Cross Blue Shield members in New York, Pennsylvania, Delaware, and West Virginia.

Assisted members with medical and prescription benefits, claims inquiries, and premium bill concerns.

Processed insurance ID card requests and guided members in locating in- network providers.

Explained insurance plans clearly and professionally, ensuring high customer satisfaction.

Maintained compliance with HIPAA guidelines and company protocols. EDUCATION

2021- 2025 BACHELOR IN ELEMENTARY EDUCATION

Asian College of Technology

2013-2018 SECONDARY EDUCATION

Sta. Lucia National High School

EXPERTISE

US Healthcare System Knowledge

Medical Software

Benefits & Claims Assistance

HIPAA Compliance

Call Handling & Customer Service

Attention to Detail & Accuracy

Patient-Focused Communication

TOOLS & PLATFORMS

Microsoft Office (Word, Excel,

Outlook)

Call Center Tools

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