Customer Service Computer System and collector

Rene Alfonso

**** ****** **** *** **** ; Miami Fl 33143

Phone: 786-***-****

Email: ************@*****.***

SUMMARY

Dynamic, senior professional with considerable customer service experience. Accustomed to work under pressure. Seeking a position that offers substantial responsibility and challenge.

PROFESSIONAL EXPERIENCE

2018-2022 VEHICLE SOLUTION CORP

Agent Collector. Specific Duties and responsibilities;

-Locating and notifying customers of delinquent accounts,

usually by phone but sometimes in writing.

-Tracing calls and account status on computer system.

-Devising strategies to bringing delinquent accounts to current

Status.

2013-2017 AMERIFINANCE. (COLLECTION )

2011-2013 UNITED COLLECTION BUREAU

Agent Collector. Specific Duties and responsibilities;

-Locating and notifying customers of delinquent accounts,

usually by phone but sometimes in writing.

-Tracing calls and account status on computer system.

-Devising strategies to bringing delinquent accounts to current

Status.

2005-2010 NATIONAL AUTO LENDERS. SKIP TRACING

DEPARTMENT.

Skip Tracer. Specific duties and responsibilities:

-Locating and notifying customers of delinquent accounts,

usually by phone but sometimes in writing.

-Tracing calls and account status on computer system.

-Reviewing payment/account history with customers.

-Research and localization of customers’ new addresses.

-Preparation of customer contracts & underwriting deals.

-Vast experience in customer service attention.

-Training of new hires.

2005.BENZ FINANCIAL SERVICE. COLLECTION

DEPARTMENT.

Collector. Specific duties and responsibilities:

-Attend multi-line phone calls and walk-in customers.

-Increase money flow by creating new collection strategies.

-Responsible for high balance accounts.

-Running of CBI reports, Accurint and Database.

1999.TELAS ANTONIO S.A. CARACAS, VENEZUELA.

Sales Manager. In charge of export and import logistics.

Supervision of compliance with export documentation: airway bills, bill of ladings, export shippers declarations, letter of credits, etc.

EDUCATION

2013-2014 Miami Dade College.

Currently studying Business Administration, International Business.

2008 Miami Dade College. Import/Export business

Certificate of Accomplishment

1984. INSTITUTE OF FOREIGN TRADE. CUBA

Technician in Foreign Trade. Graduated.

1980.INSTITUTE OF FINANCE RAUL CEPERO BONILLA

Technician in finance. Graduated.

Rene Alfonso. Page 2 of 2

COMPUTER SKILLS

Familiar with:

Windows XP

Microsoft Word

Excel

Internet

References upon request.

Contact this candidate