It Support Technical
Resume:
AYERTEY GABRIEL
AQUINAS KOFI (IT
SUPPORT)
GT – 325 – 964 – 421
****************@*****.***
OBJECTIVE
An IT Support professional with a proven track record of providing specialist technical and helpdesk support. Extensive experience of working in the front line helping clients and colleagues resolve complex technical IT issues. Possessing excellent client facing skills, natural problem solving and analytical skills and able to contribute to the development of best practice, procedures and policies within a company. Currently looking for a suitable IT support position with an ambitious company or organization. EXPERIENCE
Daniel Ankumah Austin Transport for Ghana Consortium Technical Support Analyst November 2024
Addressed and solved an average 25+ tickets user per day with a consistent customer satisfaction rating above 95%.
Activated ten thousand “Tap N Go” cards per week
Flashed company’s POS system and installed POS ticketing apps.
Trained and educated employees and the general public on how to use “ Tap N Go” online ticketing app developed by the company for the Government Electronic buses.
Trained and educated the general public and employees on how to merge the “Tap N Go” card with the
“Tap N Go” app.
November 2022 – November 2023 (National Service) – IT Support Electricity Company of Ghana – Accra,Ghana.
2
• Provided technical computer support such as configuration, installation and troubleshooting of computer hardware and software.
• Demonstrated expertise in resolving complex customer enquires network issues.
• Support to users in backing up and restoring their files as well as virus detection, removal and prevention.
• Trained end users to operate hardware and software applications correctly.
• Created comprehensive documentation using Microsoft word.
• Offered technical assistance to customers via phone and email, consistently maintaining a customer satisfaction rate of 98%.
EDUCATION
September 2013 – June 2016
Visual Arts
Yilo Krobo Senior High School, Eastern Region
August 2018 – August 2023
Bsc. Information Technology Management
University of Professional Studies, Greater
Accra
ACHIEVEMENTS
99% Critical Systems Uptime
Achieved a consistent 99% uptime for critical systems, ensuring smooth company operations and reliability
Successful Team Leader
Led a team migration project that resulted in a cost reduction of 25% by transitioning to a hybrid cloud environment
Training Initiative Success
3
Initiated a program that increased company’s self – service rate of 17% minimizing routine IT support request
SKILLS
• Technical Support
• IT Systems
• Problem - Solving
• Data Migration
• Network Security
• Ms Office
• Cyber security
• Network Configuration
• Html
• Database
• Software testing
• Team Management
REFERENCES
Available upon request
Contact this candidate