Customer Service Specialist

Jennifer Bartlett

*** ******** ***** *** ** Carterville, IL 62918

334-***-**** to *****@*******.***

Experience

Casey's, Customer Service 2024 to Present

Welcome guests and operate the cash register.

Maintain store inventory and cleanliness to enhance guest relationships.

Utilize kitchen equipment to prepare food items such as pizza, donuts, and sandwiches.

Assist in team supervision and guest services.

Engage in merchandising and food preparation tasks.

Conduct cash transactions accurately and efficiently.

Address and resolve customer complaints or concerns.

Concentrix, Customer Service Specialist 2020 to 2023

Served as the liaison between communications and various business units, addressing the communication needs of the firm and its clients.

Developed and executed comprehensive communication strategies that improved member loyalty programs, brand awareness, and member satisfaction.

Provided customer service support, resolving routine issues and inquiries related to clients' products and/or services.

Ensured all visitors, customers, guests, and clients received exemplary customer service.

Managed, maintained, and enhanced the online reputation of clients.

24-7 InTouch, Chat Agent 2015 to 2020

Assisted customers with merchandise inquiries and order processing

Provided information, entered or canceled orders, and handled complaints via chat

Advised on clothing trends and matched merchandise to customer preferences

Located merchandise and organized inter-store shipping

Recorded customer interactions, inquiries, complaints, and actions taken

Resolved customer service emails efficiently

Engaged with customers through chat and messaging platforms to address inquiries and resolve issues

Responded to chat inquiries, offering product and service support

Addressed concerns, troubleshooted technical issues, and escalated complex problems as required

Martin's Do All Service, Office/Operations Manager 2003 to 2015

Handled accounting tasks including Accounts Payable, Receivable, and Payroll.

Assisted customers both in person and by phone, and scheduled service jobs efficiently.

Pulled permits and coordinated with relevant agencies for construction projects.

Obtained quotes, purchased, and transported supplies as required.

Managed travel arrangements including hotels, flights, and transportation.

Marketed and promoted business effectively.

Performed cleaning, landscaping, building, remodeling, and residential construction services.

Supervised office employees to ensure productivity and adherence to standards.

Answered customer calls and emails and directed inquiries to the relevant staff.

Created and managed the office budget.

Education

Enterprise State Jr. College 1996

Associate of Science, Computer Applications

Associate of Arts, Management

Accomplishments & Skills

Experienced professional in Customer Service, Chat Support, Management, and Finance.

Recipient of The President's Volunteer Service Award Bronze (2022, 2023) and Gold (2025).

Expertise in financial planning, auditing, and budgeting.

Proficient in Data Entry, Quality Assurance, First Call Resolution, Business Scheduling, Website Maintenance, Online Research, Travel Planning, and Accounting.

Proficient in remote customer service and administrative tasks.

Proficient in meeting deadlines and processing information effectively through well-honed research skills.

Knowledgeable about convenience store products and services.

Skilled in multitasking and thriving in fast-paced environments.

Competent in building relationships with partners and other organizations.

Excellent interpersonal skills for positive interactions with all employees.

Leadership qualities to manage challenges and oversee personnel.

Proven ability to manage multiple chat conversations simultaneously while maintaining a high level of service.

Active volunteer with Soldiers' Angels of America and Greater St. Louis Honor Flight in St. Louis, MO.

Demonstrates a typing speed of 83 words per minute, proficient in Microsoft software, and effectively manages multiple online chats for various websites.

Strong communication abilities.

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