Case Manager Customer Service

MARY HOLSEY

Redford, MI *****

313-***-**** - **************@*****.***

PROFESSIONAL SUMMARY

Successful Client Relations/ Case Manager with two decades of experience addressing customer requests and concerns. An expert at providing relevant information and options to resolve issues successfully. Excellent interpersonal skills, attention to detail, and empathy when working directly with clients. Dutiful and reliable supporter able to advocate for patient care, liaise with community partners, and devise and implement specifically tailored care plans.

WORK HISTORY

09/2024 to 11/2024 GP Customer Service Representative Delta Dental of Michigan – Farmington Hills, MI

Responsible for engaging with customers on behalf of the company through calls or emails from consumers to respond to questions, participation in meetings with the customer service team to discover new communication tactics, and maintaining expert knowledge about agency policies and providing support for grievances filed on behalf of consumers.

06/2010 to 03/2024 Senior Client Service Advisor

Pitney Bowes LLC. – Romulus, MI

Develop and maintain client relationships through proactive client communication and actively manage client accounts and the coordinated delivery of services to individuals, families, trusts, and foundations. Collaborate with advisors to proactively monitor asset allocation.

04/2008 to 01/2010 Quality Control Assurance Case Manager PSI Group Inc. – Romulus, MI

Responsible for serving as the bridge between patients, health care services, and quality improvement initiatives. Data management for direct services, activity tracking, and workflow automation.

EDUCATION:

Expected in 05/2026 Degree in Progress: Business Administration and Management Oakland University - Rochester, MI

CERTIFICATIONS

Notary Republic

National Notary Association Member

*Call Center Experience

*Data Entry

*Administrative Support

SKILLS *Microsoft Suite