Customer Service Data Entry

SHANIA RICKS, BA

201-***-**** • *************@*****.*** • Hackensack, NJ 07601

LICENSED CLINICAL MEENTAL HEALTH COUNSELOR

Career Development Strategic Safe Zone Initiatives Risk Management

Dynamic professional with a proven track record at excelling in data accuracy and integrity. Skilled in Microsoft Office and customer service, I enhance operational efficiency and foster teamwork. My ability to generate actionable reports and resolve discrepancies has significantly improved decision-making processes.

Core Competencies Areas of Specialty

Strategic Planning - Streamlining - Efficiency & Quality Improvements - Team Leadership & Development - Staff Development & Motivation

PROFESSIONAL EXPERIENCE

National General Insurance, New Jersey, 2024 - 2025

DATA ENTRY CLERK

Ensured data accuracy and consistency, enhancing database reliability.

Reviewed records, maintaining high data quality standards.

Improved file organization, speeding up retrieval processes.

Generated reports to aid informed decision-making.

Resolved discrepancies, boosting data integrity.

Conducted thorough audits of data records, identifying inconsistencies and resolving issues, which significantly strengthened data integrity across the organization.

Executed meticulous digital file organization, resulting in marked gains in retrieval speed and overall operational efficiency.

Developed comprehensive reports that provided actionable insights, empowering management to make informed decisions and driving strategic initiatives.

Wells Fargo Inc, New Jersey, 11/2023 – 12/2024

BANK TELLER/CUSTOMER SERVICE

Making deposits, handling withdrawals, and issuing money orders or cashier's checks to bank customers.

Acting as a brand champion for the business.

Engaging customers through various channels.

Providing positive and professional inbound customer service to ensure customer issues are resolved efficiently.

Composecure LLC, 5/2022 – 12/2023

MANUFACTURER OPERATOR

Operated machinery ensuring precise production targets and enhanced output quality.

Maintained equipment to prevent disruptions, boosting operational efficiency.

Collaborated with team for seamless production flow and problem-solving.

Applied technical skills to improve equipment reliability and production continuity.

EDUCATION

William Patterson University 5/2025

Bachelor of Arts– Criminology & Criminal Justice

Cum Laude

Hudson County Community College 5/2023

Associate of Science - Criminal Science

Cum Laude

EDUCATION

WIN WIN (What Is Now What Is Next) – Nonprofit (501(c)(3) – Board Member 2022 - current

Conducted research on best practices relevant to committee's goals.

Developed and maintained relationships with key stakeholders, including industry experts and community partners.

Drafted communications materials such as press releases, newsletters, or website content related to committee's work.

Attended regular meetings to discuss ongoing projects and provide updates on progress.

Contact this candidate