IT Executive

JOSEPH PRIMICERIO

IT Strategy and Transformation Executive

Phoenix, AZ ***********@***.*** josephprimicerio.com 480-***-**** SUMMARY

IT Executive driving digital transformation and operational excellence across diverse industries, including retail, healthcare, and technology services. Adept at leading large-scale infrastructure projects, optimizing IT operations, and implementing cloud-based solutions to enhance business performance and reduce costs. Proven leader in building high- performing teams and delivering innovative solutions that align with business initiatives. CORE COMPETENCIES

IT Strategy & Governance • Cloud Infrastructure • DevOps • P&L Ownership • M&A Integration • Cost Optimization • Cybersecurity • Data Center Consolidation • ERP Migration • Executive Communication • Vendor Management PROFESSIONAL EXPERIENCE

Technology Executive/CIO Advisor

PrimiTec Solutions, Scottsdale, AZ – 01/2019 - Present Founded PrimiTec Solutions, focusing on IT management consulting and advising CIOs on modernization strategies. Engaged by Casey’s General Store to optimize IT operations and modernize technology infrastructure across 2300+ nationwide locations.

• Modernized infrastructure for 2,300+ Casey’s General Store locations, implementing UCaaS, reducing OpEx by 81%.

• Built DevOps practice and led transformation roadmap including MSP RFP, gap analysis, and skill alignment.

• Guided vendor selection and integration strategies, partnering with telecom providers to deliver zero-cost deployments.

• Produced executive dashboards and program health reports directly for the CIO. Global Head of IT Infrastructure

Dine Brands Global, Pasadena, CA (Remote) – 08/2022 – 01/2024 A leading restaurant company with 3,500+ restaurants globally, with $900M+ in revenue. Handpicked by the CIO for expertise in IT Infrastructure and management, driving digital transformation across key projects, including a new Point of Sale (PoS) application deployment, cloud infrastructure design for a Customer Loyalty program, and relocation of company HQ. Oversaw $50M P&L and managed a $5M budget.

• Global IT Infrastructure: Managed a $50M P&L Dine Brands Global and led the deployment of a new PoS system across 1,100+ IHOP restaurants and integrated Fuzzy’s Taco Shops’ technology and data into Dine Brands platforms within 180 days.

• Led IT infrastructure initiatives, focusing on long-term planning and cloud ecosystem development (AWS, GCP).

• Successfully moved company HQ to Pasadena, CA, designing and implementing all IT solutions (SD-WAN, LAN, WiFi, UC, Video) within a 5-month deadline, ensuring zero business disruption.

• Implemented next-gen Cisco Firewalls, transitioned VPN functionality to AWS cloud, and led the deployment of Okta for user authentication and physical security access control systems.

• Improved deployment schedule and monitoring for a new PoS system across 1100+ IHOP restaurants, reducing installation time by 25% and minimizing operational disruptions.

• Directed the migration of MS SQL 2008 R2 databases to MS SQL 2012, maintaining Dine Brands Global’s 100% cloud-based infrastructure across multiple providers (Google GCP, AWS, Azure).

• M&A: Integrated Fuzzy’s Taco Shops’ technology and data into Dine Brands platforms within 180 days, covering applications, systems, networks, and human resources.

• Key IT stakeholder in the Enterprise Architecture review board, overseeing the introduction of modern technologies and ensuring adherence to the RACI matrix.

• Hired and led a technical team of 20+, delivering state-of-the-art technology solutions with less than 1% budget variance and opening the new facility within 5 days of the projected date. Enterprise Business Architect (Field CIO)

CDW, Scottsdale, AZ – 10/2021 – 08/2022

A Fortune 500 IT services provider with $23.8 billion in revenue and over 15,000 employees. Joined Sirius Computer Solutions, later acquired by CDW, to expand the “CIO Essentials” national practice.

• Expanded the “CIO Essentials” national practice, acting as a Field CIO to guide companies without a CIO or assist new CIOs in their roles.

• Led a Networking Strategy and Road mapping workshop for PACCAR, focusing on network security, cloud practices, data center operations, and WAN architectures, resulting in the adoption of 3/5 key recommendations.

• Developed and delivered a comprehensive disaster recovery and business continuity plan for the City of Renton, WA, based on extensive analysis and safety compliance considerations, enhancing their IT resilience.

• Worked directly with CIOs, CEOs, and COOs, primarily in the healthcare sector, to align technology strategies with corporate goals. Presented the CIO Essentials program to company executive teams and assumed ownership of program activities upon engagement.

Senior Director of IT

CVS Health, Scottsdale, AZ – 01/2018 – 05/2019

A healthcare and pharmacy giant with $350B+ in revenue and 300K+ employees. Hired by the SVP of IT to oversee IT infrastructure, focusing on engineering strategy, operational support, information security, and regulatory compliance while mentoring a team of 125+ employees.

• Implemented a rigorous change process for network systems and firewalls, reducing incidents caused by changes by 53% within 3 months and increasing system availability from 97.7% to 99.8%.

• Directed a security platform automation project to address PCI compliance, reducing high-risk vulnerabilities by 90% and completing the project ahead of a tight 3-month deadline.

• Led a team in executing an automation solution for firewall rule categorization, streamlining the management of over 2 million rules, and facilitating swift remediation of compliance issues. Director of IT

Republic Services, Phoenix, AZ – 07/2011 – 07/2017 A major waste disposal and recycling services company with $14B+ in revenue and 40K+ employees. Directed global IT infrastructure initiatives, leading a team of 45+ and pioneering cloud, storage, and network technologies across multiple data centers and an extensive site network to enhance operational efficiency and reliability. Managed annual P&L responsibilities exceeding $42MM with a variance of less than 0.9%.

• Implemented next-gen flash storage solutions, upgrading from traditional disk arrays, improving pricing update frequencies from daily to hourly, and enhancing Sales and Marketing operations.

• Orchestrated a mobile wireless RFP, consolidating contracts to a single carrier, achieving $4M in annual savings, and improving device management efficiency across 15,000+ mobile devices.

• Established a managed services partnership for real-time monitoring, improving system availability from 98.3% to 99.9% and enabling the onshore team to focus on strategic growth.

• Executed a data center relocation from Atlanta to Las Vegas, resulting in a 26% annual operational cost reduction and improved data replication times from 3 days to 8 hours.

• Led a SD-WAN network refresh across over 780 sites at Republic Services, consolidating mobile wireless contracts and achieving $4M in annual savings.

• Led the migration of enterprise workloads and the corporate website to public cloud platforms (AWS, Azure).

• M&A: Successfully integrated technology and data from ~20 acquired companies annually, ensuring seamless operations and cost-effective vendor management.

EDUCATION & PROFESSIONAL DEVELOPMENT

Bachelor of Science (B.S.), Information Systems – Capella University CIO Leadership Development Program – Pathway’s

PROFESSIONAL CERTIFICATIONS

• Six Sigma White Belt, CPrime Learning

• Data Communications, American Institute of Education

• Generative AI Fundamentals, Google

• Digital Transformation, Google Cloud

TECHNICAL SKILLS

Cloud Platforms: AWS, Azure, Google GCP, Oracle OCI Database Management: MySQL/MSSQL Server, Oracle, MongoDB ERP Systems: SAP, PeopleSoft, MS Dynamics, NetSuite Data Analytics: Power BI, Tableau, SAS, 360 View Programming/Scripting: C#, VB, Python, JavaScript CRM Platforms: Salesforce, Workday Network Security: Cisco, Palo Alto, Splunk, Nessus Project Management: MS Project, SmartSheets AI: Google Gemini, MS Copilot, ChatGPT, SageMaker Networking: SD-WAN, SASE, Express Route, Direct Connect, ZTNA

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