Front Desk Customer Service

PROFILE

Professional nurse focused mainly in the commercial area of medical products and equipment. With 5 years of experience creating key sales strategies to achieve objectives through the application of technical and scientific knowledge of medicine and the use of soft communication skills in the health sector. PROFESSIONAL EXPERIENCE

Athledite, Fitness Center, Miami, US Mar/2024 - Actual Assistant Manager

● Assisting in the oversight of gym operations to ensure an exceptional member experience.

● Assist with Staff Management and provide backup support to Fitness Center Manager as needed.

● Assist in scheduling and supervising staff.

● Involved in all front desk related activities (phone calls, checking members, signing-up new members, between others).

● Assist in overseeing cleanliness and maintenance of facility.

● Assist in tracking statistics and reports (weekly, monthly, and annually). Pandora, The Bouchard Group, Jewelry, Miami, US Apr/2023 – Feb/2024 Sales Associate

● Maintain up-to-date product knowledge and information on brands and product lines.

● Guide customers on purchases based on interests, promotions, and other sales.

● Assist an average of 50 customers per day.

● Deliver exceptional customer service by portraying an accommodating and engaging attitude, building and maintaining professional relationships with clients.

● Continuously surpassed monthly sales targets by 9% for the last 6 months and maintained 97.5% positive customer reviews.

● Perform general store upkeep during store hours and after closing, including cleaning, organizing shelves, and restocking items.

CV Group S.A.S, Technology, Bogota, Colombia Feb/2021 – Feb/2023 Data Entry Support

● Maintain company’s database by entering new and updated customer and account information.

● Maintains customer confidence and protects operations by keeping information confidential.

● Receive and process invoices for payment and update invoice details accordingly

● Accurately enter data into corresponding fields within various software programs ABBOTT Laboratories, Pharmaceutical, Bogota, Colombia Jan/2020 – Feb/2022 Medical Representative

● Responsible for the Medical Representation of the 'Analgesics' and 'Antihistamines' product lines of the Abbott brand in Chapinero and Chía (inside Bogotá, Colombia) to approximately 100 Doctors and 50 points of sales.

● Maintenance of medical database and generation of new customer prospects.

● Schedule meetings and visits to General Doctors, Allergy Specialists (Allergists) and Otolaryngologists in the localities under responsibility.

● Schedule meetings and visits to points of sale, such as drugstores and supermarkets in the locations under responsibility.

● Coordinate the work schedules of a team of 5 medical visitors in the locations under responsibility.

● Conduct training for the team of Medical Representatives under responsibility in relation to the assigned product line and monitoring of their activities.

● Follow up and continuous training of medical personnel (Doctors, Specialists and Pharmacy Managers) on the use and formulation of the product.

COMPLIMENTARY STUDIES

• Technological specialization in the design and development of market research. SENA, Colombia

(2016).

• Diploma in University teaching. Universidad Autónoma de Occidente, Colombia (2015).

• Certification in Marketing Management and Commercial Communication. SENA, Colombia (2013). KIMBERLY BETANCUR VARGAS

Medical Representative Customer Service and Experience Data Entry CONTACT

Cellphone: +1-786-***-****

Email: **********@*****.***

Miami, FL

LinkedIn: /in/kbetancurv/

EDUCATION

Professional Nurse

Fundación Universitaria del área

Andina.

Pereira, Colombia (2014)

LANGUAGES:

Spanish: Native

English: Intermediate

SKILLS:

• Problem Solving

• Research

• Storytelling

• Confidence

• Time Management

• Effective Communication

• Collaboration

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