Customer Service Representative

CATHY ARMBRESTER

******************@*****.*** 954-***-**** Lithonia,GA 30038

Summary

Detail-oriented Customer Service Representative with 10 years in customer service. Advocates positive relationships between employers and clients. Excellent decision making and communication skills. Self-sufficient, service-driven offering outstanding customer service.

Skills

• Seeking Work at Home Position

• Type 40 wpm

• Verbal and Written Communication

• Customer Service

• Outbound Customer Service Representative

• Conflict Resolution

• Data Entry 7000 keystrokes / 10 Key

• Inbound/ Outbound Customer Service

• Knowledge of MS Word, PowerPoint, Outlook, Excel, MS Office

• Outbound Dialer

Experience

EQ Fund Solutions, LLC /At Home CSR

New York, NY

Outbound Dialer

02/2025-07/2025

Temporary/ Equinity

Rose International, Kaiser Permanente

Duluth, Georgia

Tier 1 MSCC Representative

California Region

09/2023-04/2024

ASK Staffing, AmeriSource Bergen

Alpharetta, Georgia

Benefit Verification Specialist/Remote

11/2022 - 03/2023

• Outbound proxy solicitation services Representative

• Shareholder communications in the Mutual fund industry

• Activist Advisory and Analytics, annual special meeting support.

• Helped fund companies navigate the complexities of shareholder meetings and proxy voting.

• Answered and documented incoming calls from members inquiring about membership information, benefits, copays, answered premium bill related questions and assisted with payments resolved member related issues related to their health plan.

• Demonstrated skills which are consistent with the organization’s philosophy.

• Call Resolution and Complaint Resolution Compliance, Member Retention

• Placed outbound calls to patient insurance entity to collect patient information needed to be used for benefit verification process (CORE TEAM)

• Verified and completed patient details specific to patient benefits for various medications and pharmacy dispensing (AR TEAM)

• Quality Checked data entered before triaging patient information to necessary entity (QR TEAM)

Teleperformance / Remote Boca Raton,

Florida

Home Customer Service Representative

03/2021 - 07/2021

• Received inbound calls from customers regarding crypto payments, account information, and wallet balances.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Provided frontline customer support or assistance with product and service transactions.

•

Kanner & Pintaluga, P.A Atlanta, GA

Casual Mail Clerk/Contractor

01/2019 - 07/2020

• Responsible for mail pick up and distribution, logged mail into required systems, Shipped mail to necessary recipients

• Received, sorted and organized incoming letters and packages.

• Prepared mail for interdepartmental delivery route. Meals on Wheels South Florida, Summer

Fort Lauderdale, Fl

Site Supervisor Summer Camp

08/2014 - 08/2018

• Coordinated summer activities, field trips, and healthy meal service distribution for youth 18 and under

• Summer BreakSpot Program collaborates with such organizations (South Florida Hunger Coalition, Children's Services Council of Broward County, Broward Sheriff's Office, YMCA.

• Established and maintained close working relationships with staff, clients and vendors.

Inktel Direct/Walmart Account Fort

Lauderdale, FL

Customer Service Representative

11/2012 - 06/2014

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Demonstrated excellent communication skills in resolving product and consumer complaints.

• Developed strong customer relationships to encourage repeat business. Caribbean Cruise Line Fort Lauderdale,

FL

Customer Service Representative

05/2010 - 09/2012

• Provided detailed customer account information, Inbound/Promotional Sales, Up-sales.

• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

• Developed strong customer relationships to encourage repeat business. Education and Training

Florida Memorial College/Non Graduate Miami, FL

Education

06/2000

• 80 credits received, attended 1998 -2000

Miami Central Sr. High Miami, FL

High School Diploma

08/1992

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