Customer Service Specialist

MONICA CASTILLO

Tucson, AZ · 520-***-****

***********@*****.*** · www.linkedin.com/in/monica-castillo

Self-motivated, confident and enthusiastic individual who works effectively with others to accomplish tasks in a collaborative and timely manner. Seeking a challenging, rewarding position with growth opportunities in a fast-paced professional environment that allows me to expand upon my current skills and develop new ones.

EXPERIENCE

APRIL 2004 – PRESENT

TUCSON, AZ

SENIOR MEMBER SERVICE AND MEMBER ACCOUNTS REPRESENTATIVE, trico electric

Receive and process new member applications, job orders, transfer of existing service, new service, connects and reconnects.

Handles highly escalated member complaints and requests for information.

Investigates discrepancies and resolves problems with customer accounts.

Responsible for problem solving cases on difficult customers both over the phone and in the office.

Monthly Board Report Prelims

Daily Collections Management

Daily NSF Processing

Daily Temperature Heat Risk Ledger

Disconnect Process

Training new Member Reps

JANUARY 2003 – APRIL 2004

TUCSON, AZ

CUSTOMER SERVICE REPRESENTATIVE, Trico Electric

Responsible for all day-to-day calls, working fax and copy machine.

Assists consumers in misreads and adjustments/corrections to bills.

Consultant for consumers regarding contacting agencies, and responsibilities in obtaining the necessary documents to complete their application process.

NOVEMBER 1998 – MARCH 2000

TUCSON, AZ

LEASING EXECUTIVE, rock ridge apartments

Performed end of day and end of month computer data and entry.

Maintained and updated all files pertaining to residents rent collection.

Responsible for leasing all available rental units.

APRIL 1992 – DECEMBER 1995

TUCSON, AZ

LEASING EXECUTIVE/ASSISTANT MANAGER, Valley View apartments

Performed end of day and end of month computer data entry.

Maintained and updated all files pertaining to residents and rent collection.

Responsible for leasing all available rental units.

EDUCATION

1989

Pima community college

Liberal Arts (30 Credit Hours)

2006

Pima community college

Accounting 1 & 2, Spanish 1 & 2 (12 Credit Hours)

CLASS OF 1988

Canyon Del oro High school

SKILLS

Completed DRA Software Training

PowerPoint 2000- Part 1 (8 Hours)

Word 2000 – Part 1 &2 (16 hours)

Customer Support Service

Strong PC Skills

Mentorship/Training

Presentations/Public Speaking

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