Customer Service, Quality Assurance, Data Entry

K IMBERLY WIGGE

260-***-**** ********@*****.*** Fort Wayne, IN www.linkedin.com/in/kim-wigge-a3bbb250 CAREER SUMMARY

A results-oriented and detail-focused customer service representative with over 20 years of experience in the call center industry. Demonstrated effective communication skills when addressing customer billing and equipment concerns, consistently resolving issues to ensure customer satisfaction and retention. Recognized as a top-performing employee, ranking within the top 10% company-wide. SKILLS

Effective Communication Problem-Solving Empathy Decision Making Conflict Resolution Adaptability Multitask Work Ethic PROFESSIONAL EXPERIENCE

DISPATCH SPECIALIST Petroleum Traders Corporation Fort Wayne, IN Dec 2021 – present.

• Coordinate and assign drivers to designated locations in response to customer requests or urgent requirements.

• Communicate regularly with drivers to relay updates, provide instructions, and address any issues that occur.

• Identify logistics and supply chain challenges and implement appropriate solutions.

• Respond to customer inquiries, resolve delivery-related matters, and maintain professional customer relationships.

• Document interaction.

CUSTOMER CARE Alpha Rae, Personnel Fort Wayne, IN Jul 2021 – Sep 2021

• Answer all incoming calls in a timely manner.

• Resolve customer inquiries through active listening and effective communication skills.

• Provided trouble shooting skills to resolve customer concerns.

• Documenting every customer interaction in a clear and concise manner CUSTOMER CARE/QUALITY ASSURANCE Centennial Wireless/ATT Mobility Fort Wayne, IN Oct 1999 – Jun 2021

• Communicate effectively with customers via different platforms.

• Effectively listen to trouble shoot and resolve concerns.

• Provided accurate information.

• Document the customer interaction.

• Maintained a positive relationship between the customer and the company.

• Collaborate with teams to streamline all procedures.

• Assisted in the center having 95% quality.

ACCOLADES

• Recognized as one of the Top 10% of Employees of 2001, 2003, 2005, 2006 & 2008 for outstanding performance and team contributions.

• Recognized as one of the Top 20% of Employees of 2004 & 2009, for outstanding performance and team contribution.

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