Route Sales Customer Service
Resume:
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McDonough, GA *****
**********@*****.***
EDUCATION
Certificate
Film Tech Studies
Clayton State University, Morrow
December 2014
Bachelor of Fine Arts
Mass Communications
Valdosta State University, Valdosta
December 1993
LANIER WARD
ACCOMPLISHMENTS
● First rookie representative to open a super account (23 locations).
● First sophomore representative to sell $30,000 in a month.
● Opened 30 new accounts in one month.
● Route salesman of the month 8 times; Top 5% in Route Sales.
● Top 3% of North Florida Region in scanning packages with UPS.
● Received Certificate of Achievement for Outstanding Sales (2003).
● Appreciation Award from Ft. Benning Army Base.
SUMMARY
Dynamic professional with extensive experience in logistics and operations management, notably at RXO. Proven track record in budget management and customer service excellence. Skilled in Microsoft Excel for data analysis and reporting. Adept at training teams to enhance productivity and resolve complex delivery issues, ensuring high customer satisfaction. SKILLS
● Budget Management
● Customer services and support.
● Microsoft Excel, PowerPoint,
Word.
● Film Production
EXPERIENCE
LAST MILE SUPERVISOR
RXO, Tucker Tucker October 2024 - Current
● Super daily route assignments and dispatch drivers and contractors.
● Resolve delivery issues to ensure customer satisfaction (Costco account).
● Conduct safety audits and enforce compliance polices.
● Oversee loading/unloading accuracy; verify manifests and shipments.
● Use RXO logistics platforms for tracking, reporting, and optimization. LEAD, GROUND OPERATIONS
Veho, Atlanta Atlanta January 2024 - October 2024
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● Oversee and manage daily ground operations to ensure efficiency and safety.
● Train, mentor, and lead team members to optimize productivity.
● Implement and monitor processes to improve operational performance.
● Collaborate with other departments to streamline logistics and meet company objectives.
SALESPERSON
United Laboratories, Inc, Atlanta Atlanta May 2014 - December 2015
● Sold industrial and institutional specialty chemicals.
● Trained customers on chemical and equipment use.
● Covered metro Atlanta to Columbus, Georgia.
ROUTE SALES REPRESENTATIVE
UniFirst Corporation, Atlanta Atlanta February 2008 - February 2014
● Managed over 120 uniform accounts, grossing $13,000 per week. ROUTE SALES REPRESENTATIVE
G&K Services, Atlanta Atlanta November 2005 - February 2008
● Managed over 85 Uniform accounts, grossing $9,000 per week.
● Provided customer services, budget management, and collections.
● Trained new sales representatives.
SALESPERSON
Selig Group, Atlanta Atlanta March 2003 - May 2005
● Acquired 15+ new business accounts monthly.
● Managed sales and supply of industrial chemicals for 350+ customers.
● Trained customers and sales representatives.
ROUTE SALES REPRESENTATIVE
UniFirst Corporation, Atlanta Atlanta June 1998 - March 2003
● Managed over 120 uniform accounts, grossing $13,000 per Week.
● Provided customer service, budget management, and collections.
● Trained new sales representatives.
ACCOUNT MANAGER
Rent-A-Center, Forest Park Forest Park September 1995 - June 1998
● Managed 300-350 customer rental accounts.
● Coordinated deliveries, pickups, and service calls.
● Handled collections and customer concerns.
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SUPERVISOR
UPS, Valdosta Valdosta January 1995 - September 1995
● Managed and dispatched preload shift for 27 UPS delivery trucks.
● Top 3% in North Florida Region for scanning packages.
#HRJ#2a81c118-47e5-45fd-b289-2640c6749538#
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